- Bib ID:
- 2536823
- Format:
- Book
- Author:
- Lennon, Garry, 1950-
- Description:
-
- Warriewood, N.S.W. : Business + Publishing, 2001
- xxiv, 140 p. ; 30 cm.
- ISBN:
- 1875889418 (paperback)
- Summary:
-
In today's competitive marketplace the most successful businesses are those with superior customer service, and this practical manual aims to help you gain this competitive edge. An array of activities covers areas from diagnosing service levels to honing skills in communicating under pressure.
- Subject:
-
- Copyright:
-
In Copyright
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Copyright status was determined using the following information:
- Material type:
- Literary Dramatic Musical
- Published status:
- Published
- Publication date:
- 2001
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