Improving Productivity in Higher Education [microform] : Administration and Support Costs / William F. Massy
- Bib ID:
- 5532698
- Format:
- Book and Microform
- Author:
- Massy, William F
- Online Version:
- https://eric.ed.gov/?id=ED333813
Broken link? let us search Trove , the Wayback Machine , or Google for you.
- Description:
-
- [Washington, D.C.] : Distributed by ERIC Clearinghouse, 1991
- 13 p.
- Summary:
-
Among the many reasons why college and university costs are rising are factors internal to the institutions which hold down productivity. Most efforts to improve productivity usually fail because they do not introduce new energy or information from the outside. In order to improve productivity, formal, non-quantitative evaluation should include a process-by-function matrix where function refers to activities generally associated with an organizational unit. A next step includes process flowcharts for the processes in the previous matrix (e.g., information on the order in which activities are typically or necessarily performed). Next the process must diagnose by examining the importance, reliability, and redundancy of each element of each flowchart. Once satisfied that only essential tasks are being performed, the next step is to determine whether they can be performed more efficiently using automation and information technology. Finally, the effort must optimize staff allocations by substituting less expert and hence less costly people for those with higher levels of expertise. However, despite the understanding derived from evaluation, direct management intervention is required to remove the impediments and unleash the forces that will enhance productivity and allow more resources to flow to academic operations. (JB)
- Notes:
-
- Availability: Stanford Forum for Higher Education Futures, Stanford Institute for Higher Education Research, 508 CERAS, Stanford University, Stanford, CA 94305-3084.
- Sponsoring Agency: Office of Educational Research and Improvement (ED), Washington, DC.
- Administrators.
- Practitioners.
- Capital Ideas, v6 n1 May-Jun 1991.
- May also be available online. Address as at 14/8/18: https://eric.ed.gov/
- Reproduction:
- Microfiche. [Washington D.C.]: ERIC Clearinghouse microfiches : positive.
- Subject:
- Other authors/contributors:
- Forum for College Financing
- Available From:
- ERIC
- Copyright:
-
In Copyright
You may copy under some circumstances, for example you may copy a portion for research or study. Order a copy through Copies Direct to the extent allowed under fair dealing. Contact us for further information about copying.
Copyright status was determined using the following information:
- Material type:
- Literary Dramatic Musical
- Published status:
- Published
- Publication date:
- 1991
Copyright status may not be correct if data in the record is incomplete or inaccurate. Other access conditions may also apply. For more information please see: Copyright in library collections.
Request this item
Request this item to view in the Library’s reading room.
Feedback
Similar items
- Metaphors for evaluation : sources of new methods / Nick L. Smith, editor
- Evaluation issues, questions, information / Evaluation Training and Services Australia Pty Ltd
- Evaluation foundations revisited : cultivating a life of the mind for practice / Thomas A. Schwandt
- New techniques for evaluation / Nick L. Smith, editor
- Utilization of evaluation data / A. J. (Tony) Shaddock