A New Alliance [microform] : Continuous Quality and Classroom Effectiveness. ASHE-ERIC Higher Education Report No. 6 / Mimi Wolverton
- Bib ID:
- 5591465
- Format:
- Book and Microform
- Author:
- Wolverton, Mimi
- Online Version:
- https://eric.ed.gov/?id=ED392369
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- Description:
-
- Washington, DC : ERIC Clearinghouse on Higher Education, 1994
- 138 p.
- ISBN:
-
- 9781878380623
- 1878380621
- ISSN:
- 0884-0040
- Summary:
-
This report presents seven case studies and discusses the role of continuous quality improvement (CQI) in college classroom effectiveness efforts, particularly specific institutions where sustained CQI programs have affected college classroom practice, their common features, and lingering doubts about CQI. An introduction discusses general principles and philosophy, origins in mass production, Total Quality Management (TQM), and CQI's promise in education to make students the focus, classroom effectiveness the concern, and assessment a means to gain feedback for future improvement. The case studies describe seven educational organizations at six institutions (two research universities, two comprehensive universities, and two community colleges) and their attempts to move from exposure to TQM in the administrative super-structure to CQI in the classroom. The institutions are: (1) the University of Chicago Graduate School of Business; (2) the College of Business at Arizona State University; (3) the College of Engineering at Arizona State University; (4) Northwest Missouri State University; (5) Samford University (Alabama); (6) Maricopa County Community College District (Arizona); and (7) Miami-Dade Community College (Florida). A summary finds that common threads among these otherwise idiosyncratic programs include either a new focus or a heightened awareness of "the customer," commitment from top administrative leadership, customized faculty development, realization that change takes time, and financial realignment. The report also addresses lingering misgivings including setting standards, benchmarking, team building, interdisciplinary issues, rewards and salary, and the long term durability of the quality movement. (Contains 129 references.) (JB)
- Notes:
-
- Availability: ERIC Clearinghouse on Higher Education, One Dupont Circle, N.W., Suite 630, Washington, DC 20036-1183 (
- Sponsoring Agency: Office of Educational Research and Improvement (ED), Washington, DC.
- Contract Number: RR93002008.
- ERIC Note: For a digest of this report, see HE 028 968.
- May also be available online. Address as at 14/8/18: https://eric.ed.gov/
- Reproduction:
- Microfiche. [Washington D.C.]: ERIC Clearinghouse microfiches : positive.
- Subject:
-
- Academic Standards
- Benchmarking
- Business Administration Education
- Case Studies
- Classroom Techniques
- College Instruction
- Community Colleges
- Comparative Analysis
- Educational Assessment
- Educational Quality
- Engineering Education
- Evaluation
- Graduate Study
- Higher Education
- Instructional Effectiveness
- Program Descriptions
- Research Universities
- State Universities
- Student Centered Curriculum
- Teamwork
- Total Quality Management
- Arizona State University Business Schools Maricopa County Community College District AZ Miami Dade Community College FL Northwest Missouri State University Samford University AL University of Chicago IL
- Other authors/contributors:
- Available From:
- ERIC
- Copyright:
-
In Copyright
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Copyright status was determined using the following information:
- Material type:
- Literary Dramatic Musical
- Published status:
- Published
- Publication date:
- 1994
Copyright status may not be correct if data in the record is incomplete or inaccurate. Other access conditions may also apply. For more information please see: Copyright in library collections.
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