|2001-2002 Learning for Skills and Knowledge—Customer Service Officers Centrelink||1|
|Learning for Skills and Knowledge—Customer Service Officers Centrelink||3|
|Summary and Recommendations Summary||11|
|Audit Findings and Conclusions 1. Introduction||29|
|2. Planning and Coordination||37|
|3. Needs Analysis||50|
|4. Technical Training||63|
|5. Accredited Learning||81|
|Better Practice Guides||95|
Australian National Audit Office & McGinlay, Patrick. (2001). Learning for skills and knowledge - customer service officers : Centrelink Retrieved May 10, 2021, from http://nla.gov.au/nla.obj-1607921756
Australian National Audit Office and McGinlay, Patrick. Learning for skills and knowledge - customer service officers : Centrelink Canberra: Australian National Audit Office, 2001. Web. 10 May 2021 <http://nla.gov.au/nla.obj-1607921756>
Australian National Audit Office & McGinlay, Patrick. 2001, Learning for skills and knowledge - customer service officers : Centrelink Australian National Audit Office, Canberra viewed 10 May 2021 http://nla.gov.au/nla.obj-1607921756
| author1=Australian National Audit Office.
| author2=McGinlay, Patrick.
| title=Learning for skills and knowledge - customer service officers : Centrelink
| section=94 p. ; 25 cm.
| series=Parliamentary paper (Australia. Parliament) ;
| issue=PP no. 162 of 2001, AR no. 9 (2001/2002)
| publisher=Australian National Audit Office
| access-date=10 May 2021
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