http://nla.gov.au/nla.obj-2013197971
Australian National Audit Office & Golightly, Malisa & Thurley, A & McGuinness, Janine. (1999). The use and operation of performance information in the service level agreements Retrieved April 26, 2024, from http://nla.gov.au/nla.obj-2013197971
Australian National Audit Office, Golightly, Malisa, Thurley, A and McGuinness, Janine. The use and operation of performance information in the service level agreements Canberra: Australian National Audit Office, 1999. Web. 26 April 2024 <http://nla.gov.au/nla.obj-2013197971>
Australian National Audit Office & Golightly, Malisa & Thurley, A & McGuinness, Janine. 1999, The use and operation of performance information in the service level agreements Australian National Audit Office, Canberra viewed 26 April 2024 http://nla.gov.au/nla.obj-2013197971
{{Citation
| author1=Australian National Audit Office.
| author2=Golightly, Malisa.
| author3=Thurley, A.
| author4=McGuinness, Janine.
| title=The use and operation of performance information in the service level agreements
| year=1999
| section=112 pages ; 25 cm.
| isbn=0644388021
| series=Parliamentary paper (Australia. Parliament) ;
| issue=PP no. 8 of 1999, AR no. 30 (1998/1999)
| location=Canberra
| publisher=Australian National Audit Office
| url=http://nla.gov.au/nla.obj-2013197971
| id=nla.obj-2013197971
| access-date=26 April 2024
| via=Trove
}}
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