annual report 1 JULY 2004 - 30 JUNE 2005 Commissioner for Complaints | 1 , 3 , 5 , 6 , 7 , 8 |
Table of Contents | 9 , 10 , 11 , 12 |
1. Mandate and Organisation | 13 , 14 , 15 |
2. Role of the Commissioner for Complaints | 15 , 16 , 17 , 18 , 19 |
3. The Complaints Resolution Scheme | 20 , 21 , 22 , 23 , 24 , 25 , 26 , 27 |
4. Quality assurance | 27 , 28 |
5. Complaints Resolution Committees | 29 |
6. Chairpersons' reports | 29 , 30 , 31 , 32 , 33 , 34 |
7. Trends and Issues | 34 , 35 , 36 , 37 |
Appendix 1: Complaints Resolution Scheme: Statistics for the period 1 July 2004 to 30 June 2005 | 38 , 39 , 40 , 41 , 42 , 43 , 44 , 45 , 46 , 47 |
Appendix 2: Satisfaction Surveys | 47 , 48 , 49 , 50 , 51 , 52 , 53 , 54 , 55 , 56 , 57 , 58 , 59 , 60 , 61 , 62 |
Appendix 3: Performance Indicators | 63 , 64 , 65 , 66 , 67 , 68 , 69 |
Appendix 4 Glossary | 70 , 74 |
http://nla.gov.au/nla.obj-2187592755
Australia. Commissioner for Complaints. (2000). Annual report Retrieved June 13, 2025, from http://nla.gov.au/nla.obj-2187592755
Australia. Commissioner for Complaints. Annual report Melbourne, Vic: Office of the Commissioner for Complaints, 2000. Web. 13 June 2025 <http://nla.gov.au/nla.obj-2187592755>
Australia. Commissioner for Complaints. 2000, Annual report Office of the Commissioner for Complaints, Melbourne, Vic viewed 13 June 2025 http://nla.gov.au/nla.obj-2187592755
{{Citation
| author1=Australia. Commissioner for Complaints.
| title=Annual report
| year=2000
| section=v. : illustrations ; 25 cm.
| series=Parliamentary paper (Australia. Parliament)
| issue=2004/2005, PP no. 320 of 2005
| location=Melbourne, Vic
| publisher=Office of the Commissioner for Complaints
| url=http://nla.gov.au/nla.obj-2187592755
| id=nla.obj-2187592755
| access-date=13 June 2025
| via=Trove
}}
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