Commissioner for Complaints l July 2002 to 30 June 2003 | 1 |
Commissioner for Complaints Annual Report 1 July 2002 to 30 June 2003 | 2 , 3 , 4 , 5 , 6 |
Table of Contents | 7 , 8 , 9 , 10 |
l. Mandate and Organisation | 11 , 12 , 13 |
2. Role of the Commissioner | 14 , 15 , 16 , 17 , 18 , 19 , 20 , 21 , 22 , 23 , 24 , 25 |
4. Quality Assurance | 25 , 26 , 27 |
5. Complaints Resolution Committees | 27 , 28 |
6. Chairpersons’ reports | 28 , 29 , 30 , 31 , 32 , 33 |
7. Trends and Issues | 34 , 35 , 36 , 37 , 38 , 39 , 40 , 41 , 42 , 43 |
Appendix 1: Complaints Resolution Scheme: Statistics for the period l July 2002 to 30 June 2003 | 44 , 45 , 46 , 47 , 48 , 49 , 50 , 51 , 52 , 53 , 54 |
Appendix 2: Satisfaction Survey: Statistics for the period 1 July 2002 to 30 June 2003 | 55 , 56 , 57 , 58 , 59 , 60 , 61 , 62 , 63 , 64 , 65 |
Appendix 3: Performance Indicators | 66 , 67 , 68 , 69 , 70 , 71 |
Appendix 4: Glossary | 72 , 74 |
http://nla.gov.au/nla.obj-2312915886
Australia. Commissioner for Complaints. (2000). Annual report Retrieved June 25, 2025, from http://nla.gov.au/nla.obj-2312915886
Australia. Commissioner for Complaints. Annual report Melbourne, Vic: Office of the Commissioner for Complaints, 2000. Web. 25 June 2025 <http://nla.gov.au/nla.obj-2312915886>
Australia. Commissioner for Complaints. 2000, Annual report Office of the Commissioner for Complaints, Melbourne, Vic viewed 25 June 2025 http://nla.gov.au/nla.obj-2312915886
{{Citation
| author1=Australia. Commissioner for Complaints.
| title=Annual report
| year=2000
| section=v. : illustrations ; 25 cm.
| series=Parliamentary paper (Australia. Parliament)
| issue=2002/2003, PP no. 290 of 2003
| location=Melbourne, Vic
| publisher=Office of the Commissioner for Complaints
| url=http://nla.gov.au/nla.obj-2312915886
| id=nla.obj-2312915886
| access-date=25 June 2025
| via=Trove
}}
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