Annual reports / Commonwealth Ombudsman and Defence Force Ombudsman

Creator
Commonwealth Ombudsman (Australia)
Call Number
Nq 328.94 AUS
Created/Published
Canberra : Australian Government Publishing Service, 1985-
Issue
1996/1997, PP no. 163 of 1997
Images
374
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Contents

Commonwealth Ombudsman Annual Report 1996-97 1
Commonwealth Ombudsman Annual Report 1996-97 3 , 4 , 5 , 6
Table of contents 7 , 8 , 9 , 10 , 11 , 12
Chapter one: Emerging issues 15 , 16 , 17 , 18 , 19 , 20 , 21 , 22 , 23
Chapter two: Setting the standards 25 , 26 , 27 , 28 , 29 , 30
Chapter three: Oral advice and service delivery 31 , 32 , 33 , 34 , 35 , 36 , 37 , 38 , 39 , 40 , 41
Chapter four: A more coordinated approach 43 , 44 , 45 , 46 , 47
Chapter five: Remedying a mistake 49 , 50 , 51 , 52 , 53 , 54 , 55 , 56 , 57 , 58 , 59 , 60 , 61 , 62 , 63 , 64 , 65
Chapter six: Conflict of interest 67 , 68 , 69 , 70 , 71 , 72
Chapter seven: Contracting out 73 , 74 , 75 , 76 , 77 , 78 , 79 , 80 , 81 , 82 , 83 , 84 , 85 , 86 , 87 , 88
Chapter eight: Freedom of Information and the right to know 89 , 90 , 91 , 92 , 93 , 94 , 95
Chapter nine: What we do — performance 97 , 98 , 99 , 100 , 101 , 102 , 103 , 104 , 105 , 106 , 107 , 108 , 109 , 110 , 111 , 112 , 113 , 114 , 115 , 116 , 117
Chapter 10: Resources 119 , 120 , 121 , 122 , 123 , 124 , 125 , 126 , 127 , 128
Chapter 11: Major agencies report card 129 , 130 , 131
Chapter 12: Department of Social Security (DSS) 133 , 134 , 135 , 136 , 137 , 138 , 139 , 140 , 141 , 142 , 143 , 144 , 145 , 146 , 147
Chapter 13: Department of Employment, Education Training and Youth Affairs 149 , 150 , 151 , 152 , 153 , 154 , 155 , 156 , 157 , 158 , 159 , 160 , 161 , 162 , 163 , 164 , 165 , 166 , 167 , 168 , 169 , 170
Chapter 14: Australian Taxation Office 171 , 172 , 173 , 174 , 175 , 176 , 177 , 178 , 179 , 180 , 181 , 182 , 183 , 184 , 185 , 186 , 187 , 188 , 189 , 190 , 191 , 192 , 193 , 194 , 195 , 196
Chapter 15: Child Support Agency 197 , 198 , 199 , 200 , 201 , 202 , 203 , 204 , 205 , 206 , 207 , 208 , 209 , 210 , 211
Chapter 16: Department of Immigration and Multicultural Affairs 213 , 214 , 215 , 216 , 217 , 218 , 219 , 220 , 221 , 222 , 223 , 224 , 225
Chapter 17: Australia Post 227 , 228 , 229 , 230 , 231 , 232 , 233
Chapter 18: Australian Federal Police 235 , 236 , 237 , 238 , 239 , 240 , 241 , 242 , 243 , 244 , 245 , 246 , 247 , 248 , 249
Chapter 19: Defence Force Ombudsman 251 , 252 , 253 , 254 , 255 , 256 , 257 , 258 , 259 , 260
Appendix A: Performance — Major Projects in progress up until 30 June 1997 261 , 262 , 263 , 264 , 265 , 266 , 267 , 268 , 269 , 270 , 271 , 272 , 273 , 274 , 275 , 276 , 277 , 278 , 279
Appendix B: Government reviews and working parties 281 , 282 , 283 , 284 , 285 , 286
Appendix C: Ombudsman statistics for all jurisdictions except AFP 287 , 288 , 289 , 290 , 291
Appendix D: Australian Federal Police statistics 293 , 294 , 295
Appendix E: Corporate management 297 , 298 , 299 , 300 , 301 , 302 , 303 , 304 , 305 , 306 , 307 , 308 , 309 , 310
Appendix F: FOI statement (section 8) 311 , 312 , 313 , 314 , 315 , 316 , 317
Appendix G: Corporate plan 319 , 320 , 321 , 322 , 323 , 324 , 325 , 326 , 327 , 328 , 329
Appendix H: Delegations as at 30 June 1997 331 , 332 , 333
Financial statements 335 , 336 , 337 , 338 , 339 , 340 , 341 , 342 , 343 , 344 , 345 , 346 , 347 , 348 , 349 , 350 , 351 , 352 , 353 , 354 , 355 , 356 , 357 , 358 , 359 , 360
Glossary of acronyms, and compliance index 361 , 362 , 363 , 364
Compliance index 365 , 366
Index 367 , 368 , 369 , 370 , 371 , 372 , 374

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http://nla.gov.au/nla.obj-2324097527

APA citation

Commonwealth Ombudsman (Australia) & Australia. Defence Force Ombudsman & Commonwealth Ombudsman (Australia). (1985). Annual reports Retrieved June 25, 2025, from http://nla.gov.au/nla.obj-2324097527

MLA citation

Commonwealth Ombudsman (Australia), Australia. Defence Force Ombudsman and Commonwealth Ombudsman (Australia). Annual reports Canberra: Australian Government Publishing Service, 1985. Web. 25 June 2025 <http://nla.gov.au/nla.obj-2324097527>

Harvard/Australian citation

Commonwealth Ombudsman (Australia) & Australia. Defence Force Ombudsman & Commonwealth Ombudsman (Australia). 1985, Annual reports Australian Government Publishing Service, Canberra viewed 25 June 2025 http://nla.gov.au/nla.obj-2324097527

Wikipedia citation

{{Citation
  | author1=Commonwealth Ombudsman (Australia).
  | author2=Australia. Defence Force Ombudsman.
  | author3=Commonwealth Ombudsman (Australia).
  | title=Annual reports
  | year=1985
  | section=v. ; 25 cm.
  | issn=0814-7124
  | series=Parliamentary paper (Australia. Parliament)
  | issue=1996/1997, PP no. 163 of 1997
  | location=Canberra
  | publisher=Australian Government Publishing Service
  | url=http://nla.gov.au/nla.obj-2324097527
  | id=nla.obj-2324097527
  | access-date=25 June 2025
  | via=Trove
}}

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