Centrelink annual report 2008-09
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Centrelink annual report 2008-09
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Contents
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Compliance index
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Chapter 1 report of the Chief Executive Officer
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Chapter 2 corporate overview
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Chapter 3 building confidence in Centrelink
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Chapter 4 strengthening our customer focus in line with government direction
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Chapter 5 developing a networked organisation
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Chapter 6 building capability for government
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Chapter 7 demonstrating value for money
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Chapter 8 financial statements
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Chapter 9 appendices Appendix 1: Commonwealth legislation relevant to Centrelink
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Appendix 2: Our partnerships
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Appendix 3: Organisational chart—list of positions
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Appendix 4: Strategic Balanced Scorecard Strategy Map—2008-09
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Appendix 5: Australian National Audit Office activity
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Appendix 6: Reporting under the Freedom of Information Act 1982
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Appendix 7: Centrelink Customer Satisfaction Survey Program and activities in 2008-09
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Appendix 8: International visits to Centrelink
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Appendix 9: Advertising and research activity
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Appendix 10: Our people
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Appendix 11: Employee remuneration overview
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Appendix 12: Equity and diversity
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Appendix 13: Disability Discrimination Act 1992 reporting
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Appendix 14: Occupational Health and Safety Act 1991 reporting
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Appendix 15: Centrelink Resource Statement—2008-09
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Appendix 16: Centrelink total resources for Outcome—2008-09
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Appendix 17: Consultancy contracts let during 2008-09 valued at $10 000 or greater (including Goods and Services Tax)
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Appendix 18: Ecologically sustainable development and environmental performance
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Appendix 19: Centrelink Annual Report 2007-08, correction of material errors
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Glossary
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Short forms
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Index
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