9780645778069 (ISBN)
http://nla.gov.au/nla.obj-3247115204
Queensland. Ombudsman, author. (2023). Complaints management : resource Retrieved December 8, 2025, from http://nla.gov.au/nla.obj-3247115204
Queensland. Ombudsman, author. Complaints management : resource Brisbane, Qld: Queensland Ombusman, 2023. Web. 8 December 2025 <http://nla.gov.au/nla.obj-3247115204>
Queensland. Ombudsman, author. 2023, Complaints management : resource Queensland Ombusman, Brisbane, Qld viewed 8 December 2025 http://nla.gov.au/nla.obj-3247115204
{{Citation
| author1=Queensland. Ombudsman, author.
| title=Complaints management : resource
| year=2023
| section=1 online resource (29 pages)
| isbn=9780645778069
| edition=7th edition.
| location=Brisbane, Qld
| publisher=Queensland Ombusman
| url=http://nla.gov.au/nla.obj-3247115204
| id=nla.obj-3247115204
| access-date=8 December 2025
| via=Trove
}}
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