http://nla.gov.au/nla.obj-3263036710
Ombudsman Western Australia, author. (2020). Guidelines on Effective Complaint Handling Retrieved December 8, 2025, from http://nla.gov.au/nla.obj-3263036710
Ombudsman Western Australia, author. Guidelines on Effective Complaint Handling Perth, Western Australia: Ombudsman Western Australia, 2020. Web. 8 December 2025 <http://nla.gov.au/nla.obj-3263036710>
Ombudsman Western Australia, author. 2020, Guidelines on Effective Complaint Handling Ombudsman Western Australia, Perth, Western Australia viewed 8 December 2025 http://nla.gov.au/nla.obj-3263036710
{{Citation
| author1=Ombudsman Western Australia, author.
| title=Guidelines on Effective Complaint Handling
| year=2020
| section=1 online resource.
| series=September 2020.
| location=Perth, Western Australia
| publisher=Ombudsman Western Australia
| url=http://nla.gov.au/nla.obj-3263036710
| id=nla.obj-3263036710
| access-date=8 December 2025
| via=Trove
}}
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