http://nla.gov.au/nla.obj-3450709152
Office of the Commonwealth Ombudsman. (2024). Commonwealth Ombudsman Work Practices Manual for complaint management : (Updated) January 2019 Retrieved December 29, 2024, from http://nla.gov.au/nla.obj-3450709152
Office of the Commonwealth Ombudsman. Commonwealth Ombudsman Work Practices Manual for complaint management : (Updated) January 2019 Canberra, Australian Capital Territory: Commonwealth Ombudsman, 2024. Web. 29 December 2024 <http://nla.gov.au/nla.obj-3450709152>
Office of the Commonwealth Ombudsman. 2024, Commonwealth Ombudsman Work Practices Manual for complaint management : (Updated) January 2019 Commonwealth Ombudsman, Canberra, Australian Capital Territory viewed 29 December 2024 http://nla.gov.au/nla.obj-3450709152
{{Citation
| author1=Office of the Commonwealth Ombudsman.
| title=Commonwealth Ombudsman Work Practices Manual for complaint management : (Updated) January 2019
| year=2024
| section=1 online resource
| edition=THIS DOCUMENT IS CURRENTLY BEING REVIEWED AND UPDATED. WHILE THE INFORMATION CONTAINED IN THIS DOCUMENT BROADLY REFLECTS OUR CURRENT WORK PRACTICES, SOME ASPECTS MAY DIFFER.
| location=Canberra, Australian Capital Territory
| publisher=Commonwealth Ombudsman
| url=http://nla.gov.au/nla.obj-3450709152
| id=nla.obj-3450709152
| access-date=29 December 2024
| via=Trove
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