http://nla.gov.au/nla.obj-3571943578
Commonwealth Ombudsman (Australia), author, issuing body. (2024). Self-Assessment tool : self-guided health check for complaint handling frameworks Retrieved April 13, 2026, from http://nla.gov.au/nla.obj-3571943578
Commonwealth Ombudsman (Australia), author, issuing body. Self-Assessment tool : self-guided health check for complaint handling frameworks Canberra, ACT: Commonwealth Ombudsman, 2024. Web. 13 April 2026 <http://nla.gov.au/nla.obj-3571943578>
Commonwealth Ombudsman (Australia), author, issuing body. 2024, Self-Assessment tool : self-guided health check for complaint handling frameworks Commonwealth Ombudsman, Canberra, ACT viewed 13 April 2026 http://nla.gov.au/nla.obj-3571943578
{{Citation
| author1=Commonwealth Ombudsman (Australia), author, issuing body.
| title=Self-Assessment tool : self-guided health check for complaint handling frameworks
| year=2024
| section=1 online resource (10 pages)
| location=Canberra, ACT
| publisher=Commonwealth Ombudsman
| url=http://nla.gov.au/nla.obj-3571943578
| id=nla.obj-3571943578
| access-date=13 April 2026
| via=Trove
}}
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