State of the Service report / Public Service & Merit Protection Commission

Creator
Australia. Public Service and Merit Protection Commission
Holding Library Call Number
ISBN 0642543143
Holding Library
Australian Public Service Commission
Created/Published
Canberra : Public Service and Merit Protection Commission, 1998-2001
Issue
(1997 - 1998)
Images
72
Notes
The Australian Public Service Commissioner is required, under the Public Service Act 1999, to report to the Agency’s Minister on the state of the Australian Public Service each year, for presentation to the Parliament.The Australian Public Service Commission prepares the State of the Service Report in collaboration with APS agencies. It shows how the APS supports the Australian Government, the Australian Parliament and the Australian people. Reporting on the Commonwealth Public Service commenced from 1902, by the Public Service Commissioner or Board of Commissioners, under the legislation in force at the time. This collection brings together reports on the state of the Australian Public Service from Federation to the present day. These reports form a valuable record of the history and contributions of the Australian Public Service.You can explore the State of the Service Report collection through Trove. Select 'Explore' or 'Search' to start browsing this collection.

Contents

STATE OF THE SERVICE REPORT 1
APS VALUES 2
STATE OF THE SERVICE REPORT 3 , 4
PUBLIC SERVICE COMMISSIONER 5
CONTENTS 7 , 8
INTRODUCTION 9 , 10
THE REFORM FRAMEWORK 11 , 12
AN ENVIRONMENT OF CHANGE 13
FINANCIAL MANAGEMENT 13 , 14
CLIENT SERVICE 14 , 15
WORKPLACE RELATIONS 15
PUBLIC SERVICE EMPLOYMENT FRAMEWORK 15 , 16
THE CHANGING SIZE AND COMPOSITION OF THE APS 17 , 18 , 19 , 20
PRIORITIES FOR ATTENTION 21
BUILDING SKILLS AND KNOWLEDGE 23
PEOPLE AND RESOURCE MANAGEMENT 24
Investors in People: Department of Transport and Regional Development9 25 , 26
Skills and performance management: Department of Health and Family Services10 26 , 27
CONTRACT MANAGEMENT AND OUTSOURCING 27
Development assistance and contract management: AusAID 27 , 28
Market testing support activities: Department of Defence 29
SERVICE RENEWAL 30
ACHIEVING RESULTS 31
WORKPLACE RELATIONS 31
Certified Agreements and innovative approaches to working conditions 32 , 33
Linking flexible structures with performance management and staffing decisions: Department of Foreign Affairs and Trade 33
FINANCIAL MANAGEMENT 34
INFORMATION TECHNOLOGY: EMERGING CHALLENGES 34 , 35
BENCHMARKING OF HUMAN RESOURCE SERVICES 35
MANAGING AND REWARDING PERFORMANCE 37 , 38
A graduated approach to performance management: Department of Primary Industries and Energy15 38 , 39
Team Recognition and Reward: Public Service and Merit Protection Commission 40
CLIENT SERVICE 41
Linking values and service: Centrelink 41 , 42
Surveying client satisfaction: Australian Quarantine Inspection Service (AQIS) 43 , 44
SERVICE CHARTERS 44 , 45
A SUPPORTIVE WORKPLACE ENVIRONMENT 47
UNDERSTANDING STAFF ATTITUDES 47 , 48
Understanding organisational culture: Australian Customs Service 48 , 49
A SAFE AND SUPPORTIVE ENVIRONMENT 49 , 50
ELIMINATING WORKPLACE HARASSMENT 50 , 51
WORKPLACE DIVERSITY 51
VALUES AND CONTRACTED SERVICE PROVIDERS 51 , 52
CONTINUITY AMIDST CHANGE 53
CHANGING THE CULTURE 53 , 54
MAINTAINING THE HIGHEST ETHICAL STANDARDS 54 , 55
Ethical standards: Department of Foreign Affairs and Trade 55 , 56
Ethical behaviour: Australian Government Solicitor 56 , 57 , 58
MERIT IN EMPLOYMENT 58 , 59
COMMUNITY ACCESS TO APS EMPLOYMENT 59
LEADERSHIP 61 , 62
Moving into the SES: what the statistics tell us 62 , 63 , 64
CONCLUSION: THE FUTURE DIRECTION OF THE APS 65 , 66 , 67
PREVIOUS REVIEWS OF THE AUSTRALIAN PUBLIC SERVICE 69
APS CODE OF CONDUCT 71 , 72

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http://nla.gov.au/nla.obj-3720431269

APA citation

Australia. Public Service and Merit Protection Commission & Australian Public Service Commission. (1998). State of the Service report Retrieved September 10, 2026, from http://nla.gov.au/nla.obj-3720431269

MLA citation

Australia. Public Service and Merit Protection Commission and Australian Public Service Commission. State of the Service report Canberra: Public Service and Merit Protection Commission, 1998. Web. 10 September 2026 <http://nla.gov.au/nla.obj-3720431269>

Harvard/Australian citation

Australia. Public Service and Merit Protection Commission & Australian Public Service Commission. 1998, State of the Service report Public Service and Merit Protection Commission, Canberra viewed 10 September 2026 http://nla.gov.au/nla.obj-3720431269

Wikipedia citation

{{Citation
  | author1=Australia. Public Service and Merit Protection Commission.
  | author2=Australian Public Service Commission.
  | title=State of the Service report
  | year=1998
  | section=v. ; 25 cm.
  | series=State of the Service.
  | issue=(1997 - 1998)
  | location=Canberra
  | publisher=Public Service and Merit Protection Commission
  | url=http://nla.gov.au/nla.obj-3720431269
  | id=nla.obj-3720431269
  | access-date=10 September 2026
  | via=Trove
}}

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