State of the Service report / Public Service & Merit Protection Commission

Creator
Australia. Public Service and Merit Protection Commission
Holding Library Call Number
ISBN 0642543186
Holding Library
Australian Public Service Commission
Created/Published
Canberra : Public Service and Merit Protection Commission, 1998-2001
Issue
(1998 - 1999)
Images
156
Notes
The Australian Public Service Commissioner is required, under the Public Service Act 1999, to report to the Agency’s Minister on the state of the Australian Public Service each year, for presentation to the Parliament.The Australian Public Service Commission prepares the State of the Service Report in collaboration with APS agencies. It shows how the APS supports the Australian Government, the Australian Parliament and the Australian people. Reporting on the Commonwealth Public Service commenced from 1902, by the Public Service Commissioner or Board of Commissioners, under the legislation in force at the time. This collection brings together reports on the state of the Australian Public Service from Federation to the present day. These reports form a valuable record of the history and contributions of the Australian Public Service.You can explore the State of the Service Report collection through Trove. Select 'Explore' or 'Search' to start browsing this collection.

Contents

STATE OF THE SERVICE REPORT 1
APS VALUES 2
STATE OF THE SERVICE REPORT 3 , 4
PUBLIC SERVICE COMMISSIONER 5
CONTENTS 7 , 8 , 9 , 10
INTRODUCTION 11 , 12
1 YEAR IN REVIEW 13 , 14 , 15 , 16 , 17
2 THE CHANGING SIZE AND COMPOSITION OF THE APS 19 , 20 , 21
SEPARATIONS 21 , 22 , 23 , 24 , 25 , 26
SENIOR EXECUTIVE SERVICE (SES) 26
COMPARISONS WITH OTHER SECTORS 27
WORKFORCE PLANNING 27 , 28
3 IMPLEMENTING THE APS VALUES 29
THE IMPORTANCE OF VALUES TO ACHIEVING HIGH PERFORMANCE 29 , 30
AN APS BASED ON VALUES 30
APS VALUES DISCUSSION PAPER 31 , 32
PROMOTING THE APS VALUES 32 , 33
THE PUBLIC INTEREST ASPECT OF APS EMPLOYMENT 33 , 34
APS VALUES AND AGENCY VALUES 35 , 36
FUTURE EVALUATION ISSUES 36 , 37
4 ACHIEVING RESULTS APS VALUE: THE APS FOCUSES ON ACHIEVING RESULTS AND MANAGING PERFORMANCE. 39 , 40
AGREEMENT MAKING BY APS AGENCIES 40 , 41
BUDGET REFORMS 41 , 42 , 43 , 44
INFORMATION TECHNOLOGY 44
Implementing a communications network: Department of Foreign Affairs and Trade (DFAT) 45 , 46 , 47 , 48
MACHINERY OF GOVERNMENT (MOG) CHANGES 48 , 49 , 50
MANAGING DOWNSIZING 50 , 51 , 52
A SYSTEMATIC APPROACH TO BUSINESS IMPROVEMENT 53 , 54
PLANNING FOR MAXIMUM POTENTIAL 54 , 55
5 IMPROVING PERFORMANCE 57 , 58
PROGRESS OVER 1998-99 58 , 59
PERFORMANCE-BASED REMUNERATION AND REWARD 59 , 60
SUPPORTING AN INTEGRATED APPROACH TO PERFORMANCE 60 , 61 , 62 , 63
MANAGING UNDER-PERFORMANCE 63 , 64
BUILDING ORGANISATIONAL CAPABILITY 65 , 66 , 67 , 68 , 69
ONGOING PROGRESS 70
6 ACCOUNTABILITY 71 , 72
ACCOUNTABILITY OF PUBLIC SERVANTS TO PARLIAMENT 72 , 73
MANAGING INFORMATION 73 , 74 , 75
INFORMATION ON APS EMPLOYMENT 76
CONTRACTING OUT 77 , 78
CARETAKER CONVENTIONS 78 , 79
A FUTURE PRIORITY 79
7 RESPONSIVE POLICY ADVICE AND IMPLEMENTATION 81 , 82
EVALUATING POLICY ADVICE 82 , 83 , 84 , 85 , 86
MONITORING PARLIAMENTARY WORKFLOW 86 , 87 , 88
A CHALLENGE FOR THE FUTURE 88
8 IMPROVING CUSTOMER SERVICE 89
SERVICE CHARTERS 90 , 91
DEVELOPING A SERVICE CULTURE 92
CLIENT FEEDBACK AND COMMUNICATION 93 , 94 , 95 , 96
CUSTOMER COMPLAINTS 96 , 97
USING INFORMATION TECHNOLOGY FOR IMPROVING ACCESS TO INFORMATION 98 , 99
APPLYING SERVICE STANDARDS TO CONTRACTORS 99 , 100
CUSTOMER SERVICE PRIORITY 101
9 MERIT IN EMPLOYMENT 103 , 104
RECRUITMENT AND SELECTION 104 , 105 , 106 , 107 , 108
OPEN ADVERTISING OF JOBS IN THE GAZETTE 108 , 109
BROADBANDING 109
REVIEW OF SELECTIONS 110 , 111 , 112
COMBINING INNOVATION AND GOOD PROCESS 112
10 STANDARDS OF CONDUCT 113 , 114
GUIDELINES ON OFFICIAL CONDUCT 114
INCREASING AWARENESS OF THE CODE OF CONDUCT 114 , 115 , 116 , 117 , 118
APPLYING STANDARDS OF BEHAVIOUR TO NON-APS STAFF 118 , 119
WHISTLEBLOWING 119 , 120
AGENCIES’ INITIATIVES ON WHISTLEBLOWING 120 , 121
FRAUD CONTROL 121 , 122
THE COMMONWEALTH’S FRAUD CONTROL POLICY 122 , 123 , 124
11 A SUPPORTIVE WORK ENVIRONMENT 125 , 126
CONSULTATION AND COMMUNICATION 126 , 127
WORKPLACE DIVERSITY 128
ENSURING FAIRNESS 128 , 129
BALANCING WORK AND PERSONAL RESPONSIBILITIES 129 , 130
WORKPLACE HEALTH AND SAFETY 130 , 131 , 132 , 133
WORKPLACE HARASSMENT 133 , 134 , 135
MANAGING WORKPLACE HARASSMENT 135 , 136 , 137
COMPARING PUBLIC AND PRIVATE SECTOR WORKPLACE ATTITUDES 137 , 138
12 DEVELOPING LEADERSHIP 139
LEADERSHIP IN A CHANGING ENVIRONMENT 139 , 140
SENIOR EXECUTIVE LEADERSHIP CAPABILITY FRAMEWORK 140 , 141
SELECTION AND DEVELOPMENT OF THE SES 141 , 142
SUCCESSION PLANNING 142 , 143
AGENCIES’ LEADERSHIP DEVELOPMENT INITIATIVES 143 , 144 , 145 , 146 , 147
13 FUTURE DIRECTIONS 149 , 150
GLOSSARY 151 , 152 , 153
APS CODE OF CONDUCT 155 , 156

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http://nla.gov.au/nla.obj-3720431291

APA citation

Australia. Public Service and Merit Protection Commission & Australian Public Service Commission. (1998). State of the Service report Retrieved March 9, 2026, from http://nla.gov.au/nla.obj-3720431291

MLA citation

Australia. Public Service and Merit Protection Commission and Australian Public Service Commission. State of the Service report Canberra: Public Service and Merit Protection Commission, 1998. Web. 9 March 2026 <http://nla.gov.au/nla.obj-3720431291>

Harvard/Australian citation

Australia. Public Service and Merit Protection Commission & Australian Public Service Commission. 1998, State of the Service report Public Service and Merit Protection Commission, Canberra viewed 9 March 2026 http://nla.gov.au/nla.obj-3720431291

Wikipedia citation

{{Citation
  | author1=Australia. Public Service and Merit Protection Commission.
  | author2=Australian Public Service Commission.
  | title=State of the Service report
  | year=1998
  | section=v. ; 25 cm.
  | series=State of the Service.
  | issue=(1998 - 1999)
  | location=Canberra
  | publisher=Public Service and Merit Protection Commission
  | url=http://nla.gov.au/nla.obj-3720431291
  | id=nla.obj-3720431291
  | access-date=9 March 2026
  | via=Trove
}}

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