State of the service report / Australian Public Service Commission

Creator
Australia. Public Service Commission
Holding Library Call Number
ISBN 0975101579
Holding Library
Australian Public Service Commission
Created/Published
Canberra : Australian Public Service Commission, 2002-
Issue
(2003 - 2004)
Images
316
Notes
The Australian Public Service Commissioner is required, under the Public Service Act 1999, to report to the Agency’s Minister on the state of the Australian Public Service each year, for presentation to the Parliament.The Australian Public Service Commission prepares the State of the Service Report in collaboration with APS agencies. It shows how the APS supports the Australian Government, the Australian Parliament and the Australian people. Reporting on the Commonwealth Public Service commenced from 1902, by the Public Service Commissioner or Board of Commissioners, under the legislation in force at the time. This collection brings together reports on the state of the Australian Public Service from Federation to the present day. These reports form a valuable record of the history and contributions of the Australian Public Service.You can explore the State of the Service Report collection through Trove. Select 'Explore' or 'Search' to start browsing this collection.

Contents

No title 1
No title 2
STATE OF THE SERVICE REPORT 2003-04 3
CONTACT AND ACKNOWLEDGEMENT INFORMATION 4
PUBLIC SERVICE COMMISSIONER 5
CONTENTS 7 , 8
PREFACE 9 , 10
CORRECTION TO THE STATE OF THE SERVICE REPORT 2002-03 11
Chapter one COMMISSIONER’S OVERVIEW 13 , 14 , 15 , 16 , 17
chapter two STATISTICAL SNAPSHOT 19
SIZE OF THE APS 19 , 20
DIVERSITY TRENDS 20 , 21
ONGOING AND NON-ONGOING STAFF 21 , 22 , 23
PART-TIME STAFF 24 , 25
CLASSIFICATION STRUCTURES 26 , 27
MOBILITY WITHIN THE APS 28
AGE PROFILE 28 , 29 , 30 , 31
LENGTH OF SERVICE 32
ENGAGEMENTS AND SEPARATIONS 32 , 33
ENGAGEMENTS 34 , 35 , 36 , 37
demography of the ses leadership group 37 , 38 , 39
CONCLUSIONS 39
Chapter three THE VALUES AND RELATIONS WITH THE GOVERNMENT AND THE PARLIAMENT 41
RELATIONS WITH THE GOVERNMENT 41 , 42 , 43 , 44 , 45 , 46 , 47 , 48 , 49 , 50 , 51 , 52 , 53
RELATIONS WITH THE PARLIAMENT 54 , 55 , 56
RECORD KEEPING 56 , 57 , 58 , 59 , 60
CONCLUSIONS 61
Chapter four THE VALUES AND RELATIONS WITH THE PUBLIC 63 , 64
LEVEL OF INVOLVEMENT IN SERVICE DELIVERY 64
SERVICE CHARTERS 64 , 65
IMPROVING SERVICE DELIVERY 66 , 67
MEASURING THE EFFECTIVENESS OF SERVICE DELIVERY 68 , 69 , 70 , 71 , 72 , 73 , 74
E-GOVERNMENT (GOVERNMENT ONLINE) 74 , 75 , 76 , 77 , 78
REVIEWS OF SERVICE DELIVERY 78 , 79 , 80 , 81 , 82
PUBLIC CONSULTATION AND COMMUNICATION 82 , 83 , 84 , 85 , 86
CONCLUSIONS 86 , 87
Chapter five THE VALUES AND WORKPLACE RELATIONSHIPS 89
MERIT AND ACCESS TO APS EMPLOYMENT 89 , 90 , 91 , 92 , 93 , 94 , 95 , 96 , 97 , 98 , 99
REVIEW OF EMPLOYMENT ACTIONS 99 , 100 , 101 , 102 , 103
REMUNERATION 103 , 104 , 105 , 106 , 107 , 108 , 109 , 110 , 111
WORKPLACE CONSULTATION 112 , 113
JOB SATISFACTION 113 , 114 , 115 , 116
SAFE WORKPLACES 116 , 117 , 118 , 119
CONCLUSIONS 119 , 120
PERSONAL BEHAVIOUR 121
REPORTING SUSPECTED BREACHES OF THE CODE OF CONDUCT 121 , 122 , 123 , 124 , 125 , 126
MANAGING SUSPECTED BREACHES OF THE CODE OF CONDUCT 126 , 127 , 128 , 129 , 130 , 131 , 132 , 133 , 134 , 135
REVIEWS OF BREACHES OF THE CODE OF CONDUCT 135 , 136
CONFLICT OF INTEREST 136 , 137 , 138
RELEVANT CASES AND AIRC DECISIONS DURING 2003-04 138 , 139
CONCLUSIONS 139
Chapter seven EMBEDDING THE APS VALUES 141
COMMITMENT 141 , 142 , 143 , 144
MANAGEMENT 144 , 145 , 146
ASSURANCE 146 , 147
AGENCY-SPECIFIC VALUES 147 , 148 , 149
CONCLUSIONS 149 , 150
Chapter eight WORKPLACE DIVERSITY 151
LEGISLATIVE FRAMEWORK 152
APSED AND EEO DATA 152 , 153 , 154
EVALUATION OF WRITTEN WORKPLACE DIVERSITY PROGRAMS 154 , 155 , 156
REPRESENTATION OF EEO GROUPS 156 , 157
WOMEN IN THE APS 157 , 158 , 159 , 160 , 161 , 162
INDIGENOUS EMPLOYMENT 162 , 163 , 164 , 165 , 166 , 167 , 168 , 169 , 170 , 171 , 172
PEOPLE WITH A DISABILITY 172 , 173 , 174 , 175 , 176 , 177 , 178 , 179 , 180
NON-ENGLISH SPEAKING BACKGROUND 180 , 181 , 182 , 183 , 184
AGE DIVERSITY 184 , 185 , 186 , 187 , 188 , 189
WORK-LIFE BALANCE 189 , 190 , 191 , 192 , 193 , 194 , 195
BULLYING, HARASSMENT AND DISCRIMINATION 196 , 197 , 198 , 199 , 200 , 201 , 202 , 203
CONCLUSIONS 203 , 204
BUILDING APS CAPABILITY 205
KEY APS CAPABILITY TRENDS 205 , 206 , 207 , 208 , 209 , 210 , 211 , 212
WORKFORCE PLANNING AND SUCCESSION MANAGEMENTPLANNING FOR FUTURE CAPABILITY 212 , 213 , 214 , 215 , 216
MANAGING FOR IMPROVED PERFORMANCE 216 , 217 , 218 , 219 , 220 , 221 , 222 , 223 , 224 , 225 , 226 , 227 , 228 , 229 , 230 , 231 , 232 , 233
LEARNING AND DEVELOPMENT 233 , 234 , 235 , 236 , 237 , 238 , 239 , 240 , 241
LEADERSHIP 241 , 242 , 243 , 244 , 245 , 246 , 247 , 248
WHOLE OF GOVERNMENT CULTURE AND CAPABILITIES 249 , 250 , 251 , 252 , 253
CONCLUSIONS 254 , 255
OUTSOURCED SERVICES 257
AGENCIES’ OUTSOURCING DURING 2003-04 257 , 258 , 259 , 260 , 261 , 262
CONTRACT MANAGEMENT 262 , 263 , 264
CONCLUSIONS 264
Chapter eleven CHALLENGES FACING THE APS CRITICAL CHALLENGES FOR THE APS AS A WHOLE 265 , 266
CHALLENGES FOR PARTICULAR AGENCIES 266 , 267 , 268 , 269 , 270 , 271
Appendix 1 APS AGENCIES (OR SEMI-AUTONOMOUS PARTS OF AGENCIES) AND NUMBERS OF APS EMPLOYEES AT 31 MARCH 2004 273 , 274 , 275 , 276
Appendix 2 STATE OF THE SERVICE SURVEY METHODOLOGIES 277 , 278 , 279 , 280 , 281 , 282 , 283
Appendix 3 APS COMMISSION EVALUATION METHODOLOGIES 285 , 286 , 287
Appendix 4 JURISDICTIONS’ ARRANGEMENTS FOR THE APPOINTMENT OF SECRETARIES, CHIEF EXECUTIVES AND SENIOR EXECUTIVES 289 , 290 , 291 , 292 , 293 , 294 , 295 , 296 , 297 , 298 , 299
Glossary 301 , 302 , 303 , 304
Index 305 , 306 , 307 , 308 , 309 , 310 , 311
APS CODE OF CONDUCT 315

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http://nla.gov.au/nla.obj-3720431431

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Australia. Public Service Commission. (2002). State of the service report Retrieved September 16, 2026, from http://nla.gov.au/nla.obj-3720431431

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Australia. Public Service Commission. State of the service report Canberra: Australian Public Service Commission, 2002. Web. 16 September 2026 <http://nla.gov.au/nla.obj-3720431431>

Harvard/Australian citation

Australia. Public Service Commission. 2002, State of the service report Australian Public Service Commission, Canberra viewed 16 September 2026 http://nla.gov.au/nla.obj-3720431431

Wikipedia citation

{{Citation
  | author1=Australia. Public Service Commission.
  | title=State of the service report
  | year=2002
  | section=v. ; 25 cm.
  | series=State of the service series.
  | issue=(2003 - 2004)
  | location=Canberra
  | publisher=Australian Public Service Commission
  | url=http://nla.gov.au/nla.obj-3720431431
  | id=nla.obj-3720431431
  | access-date=16 September 2026
  | via=Trove
}}

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