State of the service report / Australian Public Service Commission

Creator
Australia. Public Service Commission
Holding Library Call Number
ISBN 0975758497
Holding Library
Australian Public Service Commission
Created/Published
Canberra : Australian Public Service Commission, 2002-
Issue
(2004 - 2005)
Images
364
Notes
The Australian Public Service Commissioner is required, under the Public Service Act 1999, to report to the Agency’s Minister on the state of the Australian Public Service each year, for presentation to the Parliament.The Australian Public Service Commission prepares the State of the Service Report in collaboration with APS agencies. It shows how the APS supports the Australian Government, the Australian Parliament and the Australian people. Reporting on the Commonwealth Public Service commenced from 1902, by the Public Service Commissioner or Board of Commissioners, under the legislation in force at the time. This collection brings together reports on the state of the Australian Public Service from Federation to the present day. These reports form a valuable record of the history and contributions of the Australian Public Service.You can explore the State of the Service Report collection through Trove. Select 'Explore' or 'Search' to start browsing this collection.

Contents

State of the Service Report 1
State... of the Service Report 3
Contact and Acknowledgement Information 4 , 5
Contents 7 , 8
Preface 9 , 10
Chapter 1 Overview 11 , 12 , 13
Key findings for 2004-05 13 , 14 , 15 , 16
Developments in 2004-05 16 , 17 , 18
Chapter 2 Statistical snapshot 19
Size of the APS 19 , 20
Diversity trends 20 , 21
Ongoing and non-ongoing employees 21 , 22 , 23 , 24
Part-time employees 24 , 25
Classification structures 26 , 27
Mobility within the APS 28
Age profile 28 , 29 , 30 , 31
Length of service 31 , 32
Location 32
Engagements and separations 32 , 33 , 34 , 35 , 36 , 37 , 38
Demography of the SES leadership group 38 , 39
Key chapter findings 40
Chapter 3 The Values and relations with the Government and the Parliament 41
Relations with the Government 42 , 43 , 44 , 45 , 46 , 47 , 48 , 49 , 50 , 51 , 52 , 53
Relations with the Parliament 53 , 54 , 55 , 56
Record keeping 56 , 57 , 58
Key chapter findings 58 , 59
Chapter 4 The Values and relationships with the public 61 , 62
International developments 62
Public consultation and communication 63 , 64 , 65 , 66 , 67
Level of involvement in service delivery 68
The effectiveness of service delivery 68 , 69 , 70
Improving service delivery 71 , 72 , 73 , 74 , 75 , 76 , 77 , 78 , 79 , 80 , 81 , 82 , 83
Reviews of specific programmes and administrative decision-making 83 , 84 , 85 , 86 , 87
Key chapter findings 88
Chapter 5 The Values and workplace relationships 89
Merit and access to APS employment 90 , 91 , 92 , 93 , 94 , 95 , 96 , 97 , 98 , 99 , 100 , 101 , 102
Review of employment actions 102 , 103 , 104 , 105 , 106
Remuneration 106 , 107 , 108 , 109 , 110 , 111 , 112 , 113 , 114 , 115 , 116 , 117 , 118 , 119
Workplace Consultation 120 , 121 , 122
Safe Workplaces 122 , 123 , 124 , 125 , 126
Key chapter findings 127 , 128
Chapter 6 Personal behaviour 129
Reporting suspected breaches of the Code of Conduct 129 , 130 , 131 , 132 , 133 , 134 , 135
Managing suspected breaches of the Code of Conduct 135 , 136 , 137 , 138 , 139 , 140 , 141
Reviews related to Code of Conduct matters 141
Bullying and harassment 141 , 142
Conflict of Interest 143 , 144 , 145
Amendments to Regulation 2.1 145
Relevant AIRC Decisions 145 , 146 , 147
Key chapter findings 148
Chapter 7 Embedding the APS Values and the Code of Conduct 149
Commitment 150 , 151 , 152 , 153 , 154
Management 154 , 155 , 156
Assurance 156 , 157
Agency-specific values 157
Key chapter findings 158
Chapter 8 Managing, sustaining and engaging the APS workforce 159
Key APS capability trends and workforce challenges 159 , 160 , 161 , 162 , 163
Workforce planning and succession management—planning for future capability 164 , 165 , 166 , 167 , 168
Managing for improved performance 168 , 169 , 170 , 171 , 172 , 173 , 174 , 175 , 176 , 177 , 178
Retention, job satisfaction and people management 178 , 179 , 180 , 181 , 182 , 183
Productivity and employee engagement 183 , 184 , 185 , 186 , 187 , 188 , 189 , 190 , 191 , 192
Key chapter findings 192 , 193
Chapter 9 Workplace diversity 195 , 196
Legislative framework 196 , 197
Workplace diversity programmes 197 , 198 , 199
APSED and the quality of EEO data 199 , 200
Representation of EEO groups 200 , 201
Agency commitment to workplace diversity 201 , 202
Women in the APS 202 , 203 , 204 , 205 , 206 , 207
Indigenous employment 207 , 208 , 209 , 210 , 211 , 212 , 213 , 214 , 215 , 216 , 217 , 218 , 219 , 220 , 221 , 222 , 223
People with a disability 223 , 224 , 225 , 226 , 227 , 228 , 229 , 230 , 231 , 232 , 233
Non-English speaking background 233 , 234 , 235 , 236 , 237 , 238
Age diversity 238 , 239 , 240 , 241 , 242 , 243
Work-life balance 243 , 244 , 245 , 246 , 247 , 248 , 249 , 250 , 251 , 252
Bullying, harassment and discrimination 252 , 253 , 254
Key chapter findings 254 , 255
Chapter 10 Leadership, learning and development in the APS 257
Leadership 257 , 258 , 259 , 260 , 261 , 262 , 263 , 264 , 265 , 266 , 267 , 268 , 269
Learning and development 269 , 270 , 271 , 272 , 273 , 274 , 275 , 276 , 277
Key chapter findings 278 , 279
Chapter 11 Whole of government 281
International developments 282 , 283
Developments in 2004-05 283 , 284 , 285 , 286 , 287 , 288 , 289
Agency culture and capabilities 289 , 290 , 291 , 292 , 293 , 294 , 295 , 296 , 297
Key chapter findings 297 , 298
Chapter 12 Outsourced services 299
Agencies’ outsourcing during 2004-05 300 , 301 , 302
Contract management 302 , 303 , 304
Key chapter findings 304 , 305
Chapter 13 Agency achievements 307 , 308 , 309 , 310 , 311 , 312 , 313 , 314 , 315 , 316 , 317 , 318
Chapter 14 Challenges facing the APS 319
Critical challenges for the APS as a whole 319 , 320 , 321 , 322
Challenges for particular agencies 322 , 323 , 324 , 325 , 326 , 327
Appendix 1 APS agencies (or semi-autonomous parts of agencies) and APS employees as at 14 April 2005 329 , 330 , 331
Appendix 2 State of the service survey methodologies Agency survey methodology 333
Employee survey methodology 333 , 334 , 335 , 336 , 337 , 338 , 339 , 340
Appendix 3 Evaluation methodology 341
Evaluation of agencies’ workplace diversity programmes 341 , 342
Glossary 343 , 344 , 345 , 346 , 347 , 348
Index 349 , 350 , 351 , 352 , 353 , 354 , 355 , 356 , 357 , 358 , 359 , 360 , 361 , 362 , 364

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http://nla.gov.au/nla.obj-3720431453

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Australia. Public Service Commission. (2002). State of the service report Retrieved September 14, 2026, from http://nla.gov.au/nla.obj-3720431453

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Australia. Public Service Commission. State of the service report Canberra: Australian Public Service Commission, 2002. Web. 14 September 2026 <http://nla.gov.au/nla.obj-3720431453>

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Australia. Public Service Commission. 2002, State of the service report Australian Public Service Commission, Canberra viewed 14 September 2026 http://nla.gov.au/nla.obj-3720431453

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{{Citation
  | author1=Australia. Public Service Commission.
  | title=State of the service report
  | year=2002
  | section=v. ; 25 cm.
  | series=State of the service series.
  | issue=(2004 - 2005)
  | location=Canberra
  | publisher=Australian Public Service Commission
  | url=http://nla.gov.au/nla.obj-3720431453
  | id=nla.obj-3720431453
  | access-date=14 September 2026
  | via=Trove
}}

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