State of the service report / Australian Public Service Commission

Creator
Australia. Public Service Commission
Holding Library Call Number
ISBN 9780980397994
Holding Library
Australian Public Service Commission
Created/Published
Canberra : Australian Public Service Commission, 2002-
Issue
(2007 - 2008)
Images
378
Notes
The Australian Public Service Commissioner is required, under the Public Service Act 1999, to report to the Agency’s Minister on the state of the Australian Public Service each year, for presentation to the Parliament.The Australian Public Service Commission prepares the State of the Service Report in collaboration with APS agencies. It shows how the APS supports the Australian Government, the Australian Parliament and the Australian people. Reporting on the Commonwealth Public Service commenced from 1902, by the Public Service Commissioner or Board of Commissioners, under the legislation in force at the time. This collection brings together reports on the state of the Australian Public Service from Federation to the present day. These reports form a valuable record of the history and contributions of the Australian Public Service.You can explore the State of the Service Report collection through Trove. Select 'Explore' or 'Search' to start browsing this collection.

Contents

STATE OF THE SERVICE REPORT 1
STATE OF THE SERVICE REPORT 3
CONTACT AND ACKNOWLEDGEMENT INFORMATION 4
PRODUCTION TEAM 4 , 5
CONTENTS 6 , 7 , 8 , 9
LIST OF TABLES 10 , 11 , 12 , 13 , 14
PREFACE 15 , 16
CHAPTER 1 COMMISSIONER'S OVERVIEW 17 , 18
THE APS IN 2007-08 18 , 19
A NEW GOVERNMENT 19 , 20
NEW DIRECTIONS FOR THE APS 20
1. EMBEDDING ETHICS AND INTEGRITY 20 , 21
2. IMPROVING APS PERFORMANCE 21 , 22
3. BUILDING A UNIFIED HIGHLY PROFESSIONAL APS 22 , 23
4. SMARTER POLICY AND REGULATION 24 , 25
5. MOVING CITIZENS TO THE CENTRE AND ENCOURAGING INNOVATION 25 , 26
6. GETTING WORKFORCE ISSUES RIGHT 26 , 27
WHO WE ARE Theme 1 29
CHAPTER 2 WORKFORCE PROFILE 31
APS STAFFING 31 , 32 , 33
ONGOING AND NON-ONGOING EMPLOYEES 33 , 34 , 35
MALE AND FEMALE EMPLOYMENT 35 , 36
PART-TIME EMPLOYEES 36 , 37
PART-TIME WORK BY AGE 37
CLASSIFICATION STRUCTURES 37 , 38 , 39
WOMEN BY CLASSIFICATION 39 , 40 , 41
MOBILITY WITHIN THE APS 41 , 42
EDUCATIONAL QUALIFICATIONS 42
TYPE OF WORK 42 , 43
AGE PROFILE 43 , 44 , 45
LENGTH OF SERVICE 45 , 46
LOCATION 46 , 47
ENGAGEMENTS AND SEPARATIONS 47 , 48 , 49 , 50 , 51 , 52
DEMOGRAPHY OF THE SES LEADERSHIP GROUP 52 , 53
KEY CHAPTER FINDINGS 53 , 54
CHAPTER 3 DIVERSITY 55 , 56
APSED AND THE QUALITY OF EEO DATA 56
TRENDS IN REPRESENTATION OF EEO GROUPS 56 , 57
AGENCY COMMITMENT TO WORKPLACE DIVERSITY 57 , 58
ABORIGINAL AND TORRES STRAIT ISLANDER EMPLOYEES 58 , 59 , 60 , 61 , 62 , 63 , 64 , 65 , 66 , 67 , 68
EMPLOYEES WITH DISABILITY 68 , 69 , 70 , 71 , 72 , 73 , 74 , 75 , 76 , 77 , 78 , 79 , 80
EMPLOYEES FROM NON-ENGLISH SPEAKING BACKGROUNDS 80 , 81 , 82 , 83 , 84
AGE DIVERSITY 84 , 85 , 86 , 87
KEY CHAPTER FINDINGS 87 , 88
ENHANCING PRODUCTIVE CAPACITY Theme 2 89
CHAPTER 4 ATTRACTING, ENGAGING and RETAINING THE APS WORKFORCE 91
WORKFORCE PLANNING 91 , 92 , 93
ATTRACTION AND RECRUITMENT 94 , 95 , 96 , 97 , 98 , 99 , 100 , 101 , 102
RETENTION 102 , 103
EMPLOYEE ENGAGEMENT AND JOB SATISFACTION 103 , 104 , 105 , 106 , 107
REMUNERATION 108 , 109 , 110 , 111 , 112 , 113 , 114 , 115 , 116
CLASSIFICATION STRUCTURES 116 , 117
KEY CHAPTER FINDINGS 117 , 118 , 119
CHAPTER 5 LEADERSHIP, LEARNING and DEVELOPMENT in the APS 121
LEADERSHIP 122 , 123 , 124 , 125 , 126 , 127 , 128 , 129 , 130 , 131 , 132 , 133 , 134 , 135
LEARNING AND DEVELOPMENT 135 , 136 , 137 , 138 , 139 , 140 , 141 , 142
KEY CHAPTER FINDINGS 142 , 143 , 144
CHAPTER 6 INCREASING APS EFFICIENCY and EFFECTIVENESS 145 , 146
MANAGING IN A TIGHTER FISCAL ENVIRONMENT 146 , 147 , 148 , 149 , 150 , 151 , 152
EMPLOYEE PERCEPTIONS OF PRODUCTIVITY 152 , 153 , 154 , 155 , 156
WORK-LIFE BALANCE 156 , 157 , 158 , 159
MANAGING FOR IMPROVED PERFORMANCE 159 , 160 , 161 , 162 , 163
LEAVE MANAGEMENT 163 , 164 , 165 , 166 , 167 , 168 , 169 , 170
KEY CHAPTER FINDINGS 170 , 171 , 172
REINVIGORATING THE TRADITIONS OF WESTMINSTER GOVERNMENT Theme 3 173
CHAPTER 7 ETHICS and INTEGRITY 175 , 176
EMBEDDING THE APS VALUES AND THE CODE OF CONDUCT 176 , 177 , 178 , 179
OPERATION OF THE CODE OF CONDUCT 179 , 180 , 181 , 182 , 183 , 184 , 185 , 186 , 187
HARASSMENT AND BULLYING 187 , 188 , 189
MERIT AND FAIRNESS IN APS EMPLOYMENT 189 , 190 , 191 , 192 , 193
SES AND AGENCY HEAD SELECTIONS 193 , 194 , 195
USE OF CLAUSE 4.2A OF THE COMMISSIONER’S DIRECTIONS 195
REVIEW OF EMPLOYMENT ACTIONS 195 , 196
KEY CHAPTER FINDINGS 197 , 198
CHAPTER 8 INTERACTIONS WITH MINISTERS AND THE PARLIAMENT 199 , 200
INTERACTIONS WITH MINISTERS AND MINISTERIAL OFFICES 200 , 201 , 202 , 203 , 204 , 205 , 206 , 207 , 208 , 209 , 210 , 211 , 212 , 213 , 214
RELATIONS WITH THE PARLIAMENT 215 , 216 , 217
KEY CHAPTER FINDINGS 217 , 218
CHAPTER 9 AGENCY GOVERNANCE 219 , 220
KEY GOVERNANCE DEVELOPMENTS IN 2007-08 220 , 221
GOVERNANCE POLICIES, PROCEDURES AND STRUCTURES 222 , 223 , 224 , 225 , 226 , 227 , 228 , 229 , 230 , 231 , 232 , 233 , 234 , 235 , 236 , 237 , 238 , 239 , 240 , 241
KEY CHAPTER FINDINGS 241
WORKING WITH STAKEHOLDERS AND MOVING TO MORE INCLUSIVE GOVERNMENT Theme 4 243
CHAPTER 10 WORKING WITH GOVERNMENT AGENCIES and STAKEHOLDERS 245
KEY THEMES IN 2007-08 246 , 247 , 248 , 249 , 250 , 251 , 252 , 253 , 254 , 255 , 256 , 257 , 258
AGENCY EXPERIENCE: INTERACTION WITH EXTERNAL STAKEHOLDERS 258 , 259 , 260
WHAT TYPE OF INTERACTION? 260 , 261 , 262
EMPLOYEE EXPERIENCE OF WORKING WITH EXTERNAL STAKEHOLDERS 262 , 263 , 264 , 265 , 266 , 267
KEY CHAPTER FINDINGS 267 , 268 , 269
CHAPTER 11 INCLUSIVE and INNOVATIVE GOVERNMENT 271 , 272
APPROACHES TO SERVICE DELIVERY 272 , 273 , 274 , 275
RECENT SERVICE IMPROVEMENTS 275 , 276
INTERNATIONAL APPROACHES TO SERVICE IMPROVEMENTS 276 , 277 , 278
PRINCIPLES OF QUALITY SERVICE DELIVERY 278 , 279
INCREASING ENGAGEMENT WITH CITIZENS AND COMMUNITIES 279 , 280 , 281 , 282
IMPLICATIONS FOR THE APS 282 , 283 , 284 , 285
CREATING A CULTURE OF INNOVATION 285 , 286 , 287 , 288 , 289 , 290 , 291 , 292
KEY CHAPTER FINDINGS 292 , 293
CHAPTER 12 AGENCY ACHIEVEMENTS AND THE WAY FORWARD 295 , 296
THE PRODUCTIVITY AGENDA AND THE AUSTRALIAN ECONOMY 296 , 297
POPULATION SUSTAINABILITY, CLIMATE CHANGE, WATER AND OUR CITIES 298
RURAL INDUSTRIES AND RURAL COMMUNITIES 298
IMPROVING THE HEALTH OF AUSTRALIANS AND STRENGTHENING COMMUNITIES, SUPPORTING FAMILIES AND SOCIAL INCLUSION 299
INDIGENOUS AUSTRALIA 299 , 300
AUSTRALIAN GOVERNANCE 300 , 301
AUSTRALIA’S SECURITY AND PROSPERITY IN A RAPIDLY CHANGING REGION AND WORLD 301
A FLEXIBLE, EFFICIENT AND RESPONSIVE PUBLIC SERVICE 302
CONCLUSION 302
MANAGEMENT ADVISORY COMMITTEE AGENCIES’ KEY ACHIEVEMENTS, 2007-08 303 , 304 , 305 , 306 , 307 , 308 , 309 , 310 , 311 , 312 , 313 , 314 , 315 , 316 , 317 , 318 , 319 , 320
APPENDIX 1 APS AGENCIES (OR SEMI-AUTONOMOUS PARTS OF AGENCIES) AND APS EMPLOYEES AS AT 11 APRIL 2008 321 , 322 , 323 , 324
APPENDIX 2 STATE OF THE SERVICE SURVEY METHODOLOGIES 325 , 326 , 327 , 328 , 329 , 330 , 331
APPENDIX 3 FACTOR ANALYSIS 333
COMPARABILITY WITH 2007 FACTOR ANALYSIS 334
FACTOR CONTENT 334 , 335 , 336 , 337
CALCULATION OF FACTOR SCORES FOR EACH FACTOR 337
SUMMARY INDEXES 338
GLOSSARY 339 , 340 , 341 , 342 , 343 , 344 , 345 , 346
INDEX 347 , 348 , 349 , 350 , 351 , 352 , 353 , 354 , 355 , 356 , 357 , 358 , 359 , 360 , 361 , 362 , 363 , 364 , 365 , 366 , 367 , 368 , 369 , 370
STATE OF THE SERVICE REPORT 373
FROM THE AUSTRALIAN PUBLIC SERVICE COMMISSIONER 374
Advertising 374
INNOVATION AND CHANGE 375
PRODUCTIVITY 375
RELATED PUBLICATIONS 375
APS WORKFORCE STATISTICS 376
Advertising 376
GENERAL PERCEPTIONS 377
IDENTITY 377
JOB SATISFACTION AND WORK-LIFE BALANCE 377
INTERACTIONS WITH GOVERNMENT 377
ABBREVIATIONS USED 377
Advertising 377
NEW DIRECTIONS 378

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http://nla.gov.au/nla.obj-3720441243

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Australia. Public Service Commission. (2002). State of the service report Retrieved September 6, 2026, from http://nla.gov.au/nla.obj-3720441243

MLA citation

Australia. Public Service Commission. State of the service report Canberra: Australian Public Service Commission, 2002. Web. 6 September 2026 <http://nla.gov.au/nla.obj-3720441243>

Harvard/Australian citation

Australia. Public Service Commission. 2002, State of the service report Australian Public Service Commission, Canberra viewed 6 September 2026 http://nla.gov.au/nla.obj-3720441243

Wikipedia citation

{{Citation
  | author1=Australia. Public Service Commission.
  | title=State of the service report
  | year=2002
  | section=v. ; 25 cm.
  | series=State of the service series.
  | issue=(2007 - 2008)
  | location=Canberra
  | publisher=Australian Public Service Commission
  | url=http://nla.gov.au/nla.obj-3720441243
  | id=nla.obj-3720441243
  | access-date=6 September 2026
  | via=Trove
}}

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