State of the service report / Australian Public Service Commission

Creator
Australia. Public Service Commission
Holding Library Call Number
ISBN 9780980640410
Holding Library
Australian Public Service Commission
Created/Published
Canberra : Australian Public Service Commission, 2002-
Issue
(2008 - 2009)
Images
260
Notes
The Australian Public Service Commissioner is required, under the Public Service Act 1999, to report to the Agency’s Minister on the state of the Australian Public Service each year, for presentation to the Parliament.The Australian Public Service Commission prepares the State of the Service Report in collaboration with APS agencies. It shows how the APS supports the Australian Government, the Australian Parliament and the Australian people. Reporting on the Commonwealth Public Service commenced from 1902, by the Public Service Commissioner or Board of Commissioners, under the legislation in force at the time. This collection brings together reports on the state of the Australian Public Service from Federation to the present day. These reports form a valuable record of the history and contributions of the Australian Public Service.You can explore the State of the Service Report collection through Trove. Select 'Explore' or 'Search' to start browsing this collection.

Contents

STATE OF THE SERVICE REPORT 1
STATE OF THE SERVICE REPORT 3
CONTACT AND ACKNOWLEDGEMENT INFORMATION 4 , 5
CONTENTS 6 , 7 , 8 , 9
LIST OF TABLES 10 , 11 , 12 , 13 , 14
PREFACE 15 , 16
COMMISSIONER’S OVERVIEW 17
APS REFORM 17 , 18
BUILDING WORKFORCE CAPABILITY 18 , 19 , 20
LEADING FOR THE FUTURE 20 , 21 , 22
WORKING WITH OTHERS TO SHAPE A STRONGER FUTURE 22 , 23
BUILDING TRUST 24 , 25
APS VIEWS ON THE FUTURE 25
CONCLUSION 25 , 26
1 MEASURING THE WORKFORCE 27
APS EMPLOYMENT TRENDS 27 , 28
ONGOING AND NON-ONGOING EMPLOYEES 28 , 29 , 30
MALE AND FEMALE EMPLOYMENT 30
PART-TIME EMPLOYMENT 30 , 31 , 32
CLASSIFICATION STRUCTURES 32 , 33 , 34 , 35
WORKFORCE AGILITY 35 , 36 , 37 , 38 , 39
AGE PROFILE 39 , 40 , 41
LOCATION 41
ENGAGEMENTS AND SEPARATIONS 41 , 42 , 43 , 44 , 45
KEY CHAPTER FINDINGS 45 , 46
2 DIVERSITY IN THE APS 47 , 48
WORKPLACE DIVERSITY 48
TRENDS IN REPRESENTATION OF EEO GROUPS 48
INDIGENOUS EMPLOYEES 49
COUNCIL OF AUSTRALIAN GOVERNMENTS—INDIGENOUS ECONOMIC PARTICIPATION 49 , 50 , 51 , 52 , 53
PATHWAYS SUPPORT PROGRAMS 53 , 54 , 55
EMPLOYEES WITH DISABILITY 55 , 56 , 57 , 58 , 59 , 60
NATIONAL MENTAL HEALTH AND DISABILITY EMPLOYMENT STRATEGY 60 , 61 , 62
EXAMPLES OF AGENCY RECRUITMENT AND RETENTION STRATEGIES TO SUPPORT EMPLOYMENT OF PEOPLE WITH DISABILITY 62 , 63 , 64
EXAMPLES OF KEY INITIATIVES FOR AGENCIES IN INCREASING EMPLOYMENT OF PEOPLE WITH DISABILITY 64
EMPLOYEES FROM A NON-ENGLISH SPEAKING BACKGROUND 65 , 66
KEY CHAPTER FINDINGS 66 , 67 , 68 , 69
BUILDING WORKFORCE CAPABILITY 71
CAPACITY TO MANAGE ORGANISATIONAL CHANGE 71 , 72 , 73 , 74 , 75
IMPROVING the ability to attract and retain APPROPRIATELY skilled employees 75 , 76 , 77 , 78 , 79 , 80 , 81 , 82 , 83
COMPREHENSIVE RESPONSES TO SKILLS GAPS ARE NEEDED 81
APS RECRUITMENT INITIATIVES 77
DEVELOPING CAPABLE LEADERS, MANAGING SUCCESSION, AND KNOWLEDGE MANAGEMENT 83 , 84 , 85 , 86 , 87 , 88
ATO LEADERSHIP AND MANAGEMENT FRAMEWORK 84
CENTRELINK-SENIOR EXECUTIVE SUCCESSION MANAGEMENT PROGRAM 85
COMSUPER BUSINESS ATLAS 86
KEY CHAPTER FINDINGS 88 , 89 , 90
4 APS LEADERSHIP 91 , 92
SES ORIGINS 92 , 93
SES AND EL 2 DEMOGRAPHICS 93 , 94 , 95 , 96 , 97 , 98
SES AND EL 2 SATISFACTION AND ENGAGEMENT 98 , 99
PERCEPTIONS OF THE APS LEADERSHIP GROUP 99 , 100 , 101 , 102
A UNIFIED LEADERSHIP CADRE 102 , 103 , 104
LEADERSHIP AND TALENT DEVELOPMENT PRACTICES 104 , 105 , 106 , 107 , 108 , 109
KEY CHAPTER FINDINGS 110
EMPLOYEE ENGAGEMENT 111 , 112
APS JOB SATISFACTION AND MOTIVATION 112 , 113
CENTRELINK’S EMPLOYEE ENGAGEMENT STRATEGY 114
WHERE TO FOCUS EFFORTS TO IMPROVE EMPLOYEE ENGAGEMENT 114 , 115 , 116
KEY DRIVERS OF EMPLOYEE ENGAGEMENT IN THE APS 116 , 117 , 118 , 119 , 120 , 121 , 122 , 123 , 124 , 125 , 126 , 127 , 128 , 129 , 130
EMPLOYEE ENGAGEMENT ACROSS DIFFERENT GROUPS 130 , 131
KEY CHAPTER FINDINGS 131 , 132
6 IMPROVING POLICY DESIGN AND SERVICE DELIVERY 133
STRATEGIC POLICY DEVELOPMENT 134 , 135 , 136
STRATEGIC POLICY DEVELOPMENT 134
HUMAN SERVICES DELIVERY RESEARCH ALLIANCE 135
CENTRELINK’S OUTBOUND PROGRAM 136
INNOVATIVE POLICY DEVELOPMENT AND IMPLEMENTATION 136 , 137 , 138 , 139 , 140 , 141
POSSIBLE MECHANISMS FOR FOSTERING PUBLIC SECTOR INNOVATION 137 , 138
PRINCIPLES FOR DEVELOPING INNOVATION IN A WORK ENVIRONMENT 139
THE PUBLIC INNOVATOR’S PLAYBOOK 141 , 142
COLLABORATIVE POLICY DEVELOPMENT AND IMPLEMENTATION 142 , 143 , 144 , 145 , 146 , 147 , 148 , 149 , 151 , 152 , 153
INITIATIVES TO IMPROVE COLLABORATION ACROSS GOVERNMENT 143 , 144
COLLABORATIVE SERVICE DELIVERY 145
AGENCY INITIATIVES TO IMPROVE INTERACTIONS WITH EXTERNAL STAKEHOLDERS 150
FOCUSING ON CITIZENS 154 , 155 , 156 , 157 , 158 , 159 , 160
KIWIS COUNT SURVEY 160
FOCUSING ON CITIZENS 155
USING SOCIAL MEDIA AND NETWORKING TOOLS TO ENGAGE WITH EXTERNAL STAKEHOLDERS 156
DEPARTMENT OF EDUCATION, EMPLOYMENT AND WORKPLACE RELATIONS ONLINE FORUMS 157
AUSTRALIAN PUBLIC SERVICE SOCIAL INCLUSION POLICY DESIGN AND DELIVERY TOOLKIT 158
COMMUNITY RESPONSE TASKFORCE 158
KEY CHAPTER FINDINGS 161 , 162
7 WORKING MORE EFFICIENTLY IN A TIGHT FISCAL ENVIRONMENT 163
APS BUDGET FRAMEWORK 164 , 165
INITIATIVES TO IMPROVE EFFICIENCY 165 , 166 , 167 , 168 , 169 , 170 , 171
MANAGING LABOUR EFFICIENCY AND PRODUCTIVITY 171 , 172 , 173 , 174 , 175 , 176 , 177 , 178 , 179
COMCARE—MORE THAN JUST ABSENCE MANAGEMENT 178
KEY CHAPTER FINDINGS 179 , 180 , 181
8 ETHICS AND INTEGRITY 183
APS CONTRIBUTION TO TRUST IN GOVERNMENT 183 , 184
STRENGTHENING ACCOUNTABILITY AND TRANSPARENCYLEGISLATIVE REVIEW 184 , 185 , 186 , 187
STRENGTHENING ACCOUNTABILITY AND TRANSPARENCYWORKING WITH THE EXECUTIVE 187 , 188 , 189
STRENGTHENING ACCOUNTABILITY AND TRANSPARENCYSUPPORT TO AGENCIES 189 , 190
EMBEDDING THE APS VALUES AND CODE OF CONDUCT 190 , 191 , 192
MONITORING THE ETHICAL HEALTH OF THE APS 192 , 193 , 194 , 195 , 196 , 197 , 198 , 199
COMMON AND EMERGING ETHICAL ISSUES 199 , 200 , 201 , 202
KEY CHAPTER FINDINGS 203 , 204 , 205
APPENDIX 1 Management Advisory Committee agency achievements THEME 1: INITIATIVES TO IMPROVE AGENCY PERFORMANCE 207 , 208
THEME 2: INITIATIVES TO IMPROVE COLLABORATION ACROSS GOVERNMENT 209
THEME 3: EXAMPLES OF INNOVATIVE PRACTICE IN DESIGN OF POLICY OR DELIVERY OF PROGRAMS 210 , 211
THEME 4: INITIATIVES TO IMPROVE ENGAGEMENT WITH EXTERNAL STAKEHOLDERS 211 , 212
THEME 5: WORKFORCE PLANNING INITIATIVES 212 , 213
APPENDIX 2 APS agencies (or semi-autonomous parts of agencies) and APS employees as at 9 April 2009 215 , 216 , 217 , 218
APPENDIX 3 Factor analysis 219
ABOUT THE OREEM 219 , 220 , 221
FACTORS FOR THE 2009 STATE OF THE SERVICE EMPLOYEE SURVEY 221
RELATIONSHIP BETWEEN THE FACTORS AND SEVERAL KEY ORGANISATIONAL OBJECTIVES 221 , 222
COMPARABILITY WITH 2008 FACTOR ANALYSIS 222 , 223 , 224
CALCULATION OF FACTOR SCORES FOR EACH FACTOR 224
FACTOR SCORE RESULTS 224 , 225
SUMMARY INDEXES 225 , 226 , 227 , 228
APPENDIX 4 State of the Service survey methodologies AGENCY SURVEY METHODOLOGY 229
employee survey methodology 229
SCOPE AND COVERAGE 230
STRATIFICATION 230
REPORTING OF RESULTS FROM AGENCIES WITH AT LEAST 400 EMPLOYEES 230 , 231
PRIVACY, ANONYMITY AND CONFIDENTIALITY 231
SURVEY DESIGN 231
WEIGHTING AND ESTIMATION 232
MEASURES OF ERROR AND ACCURACY 232 , 233 , 234 , 235
INTERPRETATION OF SCALES 235
OPEN-ENDED RESPONSES 235 , 236
DATA CLEANING 236
APPENDIX 5 Workplace absence methodology WORKPLACE ABSENCE DEFINITION 237
MEASURING LEVELS OF ABSENCE 237 , 238
GLOSSARY 239 , 240 , 241 , 242 , 243
INDEX 245 , 246 , 247 , 248 , 249 , 250 , 251 , 252 , 253 , 254 , 255 , 256 , 257 , 258 , 260

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http://nla.gov.au/nla.obj-3720444317

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Australia. Public Service Commission. (2002). State of the service report Retrieved August 12, 2026, from http://nla.gov.au/nla.obj-3720444317

MLA citation

Australia. Public Service Commission. State of the service report Canberra: Australian Public Service Commission, 2002. Web. 12 August 2026 <http://nla.gov.au/nla.obj-3720444317>

Harvard/Australian citation

Australia. Public Service Commission. 2002, State of the service report Australian Public Service Commission, Canberra viewed 12 August 2026 http://nla.gov.au/nla.obj-3720444317

Wikipedia citation

{{Citation
  | author1=Australia. Public Service Commission.
  | title=State of the service report
  | year=2002
  | section=v. ; 25 cm.
  | series=State of the service series.
  | issue=(2008 - 2009)
  | location=Canberra
  | publisher=Australian Public Service Commission
  | url=http://nla.gov.au/nla.obj-3720444317
  | id=nla.obj-3720444317
  | access-date=12 August 2026
  | via=Trove
}}

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