State of the service report / Australian Public Service Commission

Creator
Australia. Public Service Commission
Holding Library Call Number
ISBN 9780980878691
Holding Library
Australian Public Service Commission
Created/Published
Canberra : Australian Public Service Commission, 2002-
Issue
(2010 - 2011)
Images
368
Notes
The Australian Public Service Commissioner is required, under the Public Service Act 1999, to report to the Agency’s Minister on the state of the Australian Public Service each year, for presentation to the Parliament.The Australian Public Service Commission prepares the State of the Service Report in collaboration with APS agencies. It shows how the APS supports the Australian Government, the Australian Parliament and the Australian people. Reporting on the Commonwealth Public Service commenced from 1902, by the Public Service Commissioner or Board of Commissioners, under the legislation in force at the time. This collection brings together reports on the state of the Australian Public Service from Federation to the present day. These reports form a valuable record of the history and contributions of the Australian Public Service.You can explore the State of the Service Report collection through Trove. Select 'Explore' or 'Search' to start browsing this collection.

Contents

State of the Service Report 1
State of the Service Report 3
Contact and Acknowledgement Information 4 , 5
Contents 6 , 7 , 8
List of Tables 9 , 10
List of Figures 11 , 12 , 13 , 14
Preface 15 , 16
Commissioner’s overview 17 , 18 , 19 , 20 , 21 , 22 , 23 , 24 , 25 , 26
State of the Service Report 2010-11: Key findings 27 , 28
Chapter 1: Leadership 28 , 29
Chapter 2: Employee engagement, health and wellbeing 29 , 30
Chapter 3: Values, performance and conduct 30
Chapter 4: Workforce profile 30 , 31
Chapter 5: Workforce planning 31
Chapter 6: Workforce development 32
Chapter 7: Diversity 33
Chapter 8: Recruitment and retention 33 , 34
Chapter 9: Innovation and efficiency 34
Chapter 10: Organisational capability 34 , 35 , 36
1 Leadership 37 , 38 , 39 , 40
The leadership context 40 , 41 , 42 , 43
SES leadership capability 44 , 45 , 46 , 47 , 48 , 49 , 50 , 51
Building leadership capability and capacity 51 , 52 , 53 , 54 , 55 , 56 , 57 , 58
Key chapter findings 58 , 59 , 60
2 Employee engagement, health and wellbeing 61 , 62
Employee engagement in the APS 62 , 63 , 64 , 65 , 66 , 67 , 68 , 69 , 70 , 71 , 72 , 73 , 74 , 75 , 76 , 77
Employee health and wellbeing 78 , 79 , 80 , 81 , 82 , 83 , 84 , 85 , 86 , 87 , 88 , 89
Key chapter findings 89 , 90 , 92
Values, performance and conduct 93 , 94
Enhancing performance and integrity: amending the values 94 , 95
Embedding the APS Values and Code of Conduct 95 , 96 , 97 , 98 , 99 , 100 , 101 , 102 , 103
Monitoring the ethical health of the APS 103 , 104 , 105 , 106 , 107 , 108 , 109 , 110 , 111 , 112 , 113 , 114 , 115
Government 2.0 115 , 116
The Ethics Advisory Service 116 , 117
Key chapter findings 118 , 120
4 Workforce profile 121
APS employment trends 122 , 123
Ongoing and non-ongoing employees 123 , 124 , 125 , 126
Male and female employment 126 , 127
Part-time employment 127 , 128
Classification structures 128 , 129 , 130 , 131 , 132 , 133
Workforce agility 133 , 134 , 135 , 136 , 137
Age profile 137 , 138 , 139
Location 139 , 140
Engagements and separations 140 , 141 , 142 , 143 , 144 , 145 , 146
Key chapter findings 147 , 148
5 Workforce planning 149 , 150
The operating environment 151
Progress in workforce planning 151 , 152 , 153 , 154 , 155 , 156 , 157 , 158 , 159 , 160
APS occupational groupings 160 , 161 , 162 , 163 , 164 , 165 , 166 , 167 , 168 , 169 , 170 , 171 , 172 , 173
Strategies to address workforce issues 174 , 175
Key chapter findings 175 , 176 , 178
Workforce development 179 , 180 , 181 , 182 , 183
Strengthening the performance framework 183 , 184 , 185 , 186 , 187 , 188 , 189
Employee mobility 189 , 190 , 191
Workforce classification 191 , 192
Employment framework 192 , 193 , 194 , 195
Key chapter findings 195 , 196 , 198
7 Diversity 199
Workplace diversity 200
Trends in representation of Equal Employment Opportunity groups4 200 , 201
Indigenous employees 201 , 202 , 203 , 204 , 205 , 206 , 207 , 208 , 209 , 210 , 211
Employees with disability 211 , 212 , 213 , 214 , 215 , 216 , 217 , 218 , 219 , 220 , 221 , 222
Employees from a non-English speaking background 223 , 224
Key chapter findings 224 , 225 , 226
8 Recruitment and retention 227 , 228
Recruitment performance measures 228 , 229 , 230 , 231 , 232 , 233 , 234 , 235 , 236 , 237 , 238 , 239
Recruitment strategies 240
Recruitment and redeployment initiatives 240 , 241 , 242
Key chapter findings 242 , 243 , 244
9 Innovation and efficiency 245 , 246
Innovation in the APS 247 , 248 , 249
Measuring innovation 249
The practice of APS innovation in 2010-11 250 , 251 , 252 , 253 , 254 , 255 , 256 , 257 , 258 , 259 , 260 , 261 , 262 , 263 , 264 , 265 , 266 , 267 , 268 , 269 , 270 , 271 , 272 , 273 , 274 , 275 , 276
Key chapter findings 276 , 277 , 278
10 Organisational capability 279 , 280 , 281 , 282 , 283 , 284 , 285 , 286 , 287 , 288 , 289 , 290 , 291 , 292 , 293 , 294 , 295
Key chapter findings 295 , 296 , 298
Appendix 1 APS agencies (or semi-autonomous part of agencies) as at 7 April 2011 299 , 300 , 301 , 302 , 304
Appendix 2: Survey Methodologies 305 , 306 , 307 , 308 , 309 , 310 , 311 , 312 , 314
Appendix 3: The development of the Australian Public Service Employee Engagement Model 315 , 316 , 317 , 318 , 319 , 320 , 321 , 322 , 323 , 324
Appendix 4: Agency capability maturity levels 325 , 326 , 327 , 328 , 329 , 330 , 332
Glossary 333 , 334 , 335 , 336 , 337
Index 339 , 340 , 341 , 342 , 343 , 344 , 345 , 346 , 347 , 348 , 349 , 350 , 351 , 352 , 353 , 354 , 355 , 356 , 357 , 358 , 359 , 360 , 361 , 362 , 363 , 368

Text

Cite

Citation options:
Work identifier

http://nla.gov.au/nla.obj-3720445617

APA citation

Australia. Public Service Commission. (2002). State of the service report Retrieved September 13, 2026, from http://nla.gov.au/nla.obj-3720445617

MLA citation

Australia. Public Service Commission. State of the service report Canberra: Australian Public Service Commission, 2002. Web. 13 September 2026 <http://nla.gov.au/nla.obj-3720445617>

Harvard/Australian citation

Australia. Public Service Commission. 2002, State of the service report Australian Public Service Commission, Canberra viewed 13 September 2026 http://nla.gov.au/nla.obj-3720445617

Wikipedia citation

{{Citation
  | author1=Australia. Public Service Commission.
  | title=State of the service report
  | year=2002
  | section=v. ; 25 cm.
  | series=State of the service series.
  | issue=(2010 - 2011)
  | location=Canberra
  | publisher=Australian Public Service Commission
  | url=http://nla.gov.au/nla.obj-3720445617
  | id=nla.obj-3720445617
  | access-date=13 September 2026
  | via=Trove
}}

Citations are automatically generated and may require some modification to conform to exact standards.

Download

Select the images you want to download, or the whole document.

Available formats
TIF high resolution
Include
All
Current

Or select a range of images:

Order

You can order a copy of this work from Copies Direct.

Copies Direct supplies reproductions of collection material for a fee. This service is offered by the National Library of Australia

Include

Or select a range of images:

Share

Share on Twitter

Share on Facebook

What can I do with this?

Copyright varies by issue and article

Reason for copyright status
Serials have an open range of dates.

Copyright varies with each issue and article. You may have full rights to copy, or may be able to copy only under some circumstances, for example a portion for research or study. Order a copy where circumstances allow or Contact us for further information.

Copyright status was determined using the following information:

Material type
Literary, dramatic or musical work

Copyright status may not be correct if data in the record is incomplete or inaccurate. Other access conditions may also apply.

For more information please see: Copyright in library collections.