9780995357204 (ISBN)
http://nla.gov.au/nla.obj-750238674
Schreck, Cate. (2016). The A-Z of service excellence : the essential guide to becoming a customer service professional Retrieved April 20, 2024, from http://nla.gov.au/nla.obj-750238674
Schreck, Cate. The A-Z of service excellence : the essential guide to becoming a customer service professional Surrey Hills, VIC: Michael Hanrahan Publishing, 2016. Web. 20 April 2024 <http://nla.gov.au/nla.obj-750238674>
Schreck, Cate. 2016, The A-Z of service excellence : the essential guide to becoming a customer service professional Michael Hanrahan Publishing, Surrey Hills, VIC viewed 20 April 2024 http://nla.gov.au/nla.obj-750238674
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| author1=Schreck, Cate.
| title=The A-Z of service excellence : the essential guide to becoming a customer service professional
| year=2016
| section=1 online resource.
| isbn=9780995357204
| location=Surrey Hills, VIC
| publisher=Michael Hanrahan Publishing
| url=http://nla.gov.au/nla.obj-750238674
| id=nla.obj-750238674
| access-date=20 April 2024
| via=Trove
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