The A-Z of service excellence : the essential guide to becoming a customer service professional / Cate Schreck

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Creator
Schreck, Cate
Created/Published
Surrey Hills, VIC : Michael Hanrahan Publishing, 2016 ©2016
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9780995357204 (ISBN)

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http://nla.gov.au/nla.obj-750238674

APA citation

Schreck, Cate. (2016). The A-Z of service excellence : the essential guide to becoming a customer service professional Retrieved April 20, 2024, from http://nla.gov.au/nla.obj-750238674

MLA citation

Schreck, Cate. The A-Z of service excellence : the essential guide to becoming a customer service professional Surrey Hills, VIC: Michael Hanrahan Publishing, 2016. Web. 20 April 2024 <http://nla.gov.au/nla.obj-750238674>

Harvard/Australian citation

Schreck, Cate. 2016, The A-Z of service excellence : the essential guide to becoming a customer service professional Michael Hanrahan Publishing, Surrey Hills, VIC viewed 20 April 2024 http://nla.gov.au/nla.obj-750238674

Wikipedia citation

{{Citation
  | author1=Schreck, Cate.
  | title=The A-Z of service excellence : the essential guide to becoming a customer service professional
  | year=2016
  | section=1 online resource.
  | isbn=9780995357204
  | location=Surrey Hills, VIC
  | publisher=Michael Hanrahan Publishing
  | url=http://nla.gov.au/nla.obj-750238674
  | id=nla.obj-750238674
  | access-date=20 April 2024
  | via=Trove
}}

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2016
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