Centrelink Annual Report 2010-11
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Centrelink Annual Report 2010-11
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Contents
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Chapter 1: Overview
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Chapter 2: Progress and implement Service Delivery Reform (Strategic priority—Continue to progress and implement the Service Delivery Reform agenda)
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Chapter 3: Provide high quality services (Strategic priority—Continue to provide high quality services to the Australian community)
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Chapter 4: Contribute to developing and delivering government priorities (Strategic priority—Contribute to the development and delivery of relevant government priorities, such as social inclusion, Closing the Gap, Welfare Reform and COAG emergency management)
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Chapter 5: Support our people (Strategic priority—Support our people in effectively transitioning to new portfolio arrangements)
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Chapter 6: Improve the integration of new technology (Strategic priority—Improve the integration of new technology in accordance with government's ICT reform agenda)
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Chapter 7: Build purposeful relationships (Strategic priority—Build purposeful relationships across government and the Australian community)
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Chapter 8: Ensure service delivery is convenient, accessible and meets diverse needs (Strategic priority—Ensure our service delivery is convenient, accessible and meets the diverse needs of the Australian community)
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Chapter 9: Management and accountability
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Chapter 10: Financial reporting
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Chapter 11: Appendices Appendix A: Disability reporting
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Appendix B: Employee remuneration overview
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Appendix C: Staffing statistics
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Appendix D: Occupational health and safety
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Appendix E: Centrelink services delivered on behalf of our partners
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Appendix F: Community Advisory Group membership
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Appendix G: Advertising and market research
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Appendix H: External scrutiny
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Appendix I: Freedom of information
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Appendix J: Commonwealth Fraud Control Guidelines certification
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Appendix K: Data Matching Program report on progress in 2010-11—Centrelink and the Data Matching Agency
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Appendix L: Consultancy contracts
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Appendix M: Ecologically sustainable development and environmental performance
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Appendix N: Resource statements
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Appendix O: Correction of errors in 2009-10 annual report
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Appendix P: Compliance index Glossary
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Chapter 12: References Glossary
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Shortened forms
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Index
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