Annual report / Centrelink

Creator
Australia. Centrelink
Call Number
Nq 328.94 AUS
Created/Published
Canberra : Centrelink, 1998-
Issue
2002/2003, PP no. 237 of 2003
Images
328
Notes
Serial
View Catalogue

Contents

Centrelink Annual Report 2002-03 1
Centrelink Annual Report 2002-03 3 , 4 , 5 , 7 , 8 , 9
Table of contents 10 , 11
TABLE INDEX 12 , 13 , 14
FIGURE INDEX 14
LIST OF ABBREVIATIONS 14 , 15 , 16 , 17
1 The year in review Report of the Chairman 19 , 20
Report of the Chief Executive Officer 21 , 22 , 23 , 24 , 25 , 26
2 Corporate overview Business arrangements 27 , 28 , 29 , 30 , 31 , 32 , 33 , 34 , 35 , 36
Strategic framework 36 , 37 , 38 , 39 , 40 , 41
Centrelink structure 42 , 43 , 44
Centrelink governance framework 44 , 45 , 46 , 47 , 48 , 49 , 50 , 51 , 52 , 53 , 54 , 55 , 56 , 57 , 58 , 59
3 Performance at a glance Outcome and output 61 , 62
The Balanced Scorecard 63 , 64 , 65 , 66
Measuring our performance 67 , 68 , 69 , 70 , 71
Client agency performance summary 71 , 72 , 73 , 74 , 75 , 76 , 77 , 78 , 79 , 80 , 81 , 82 , 83
4 Our accountability 85 , 86 , 87
Accountability to Government 87 , 88 , 89 , 90 , 91
Accountability to client agencies 92 , 93 , 94 , 95 , 96 , 97 , 98 , 99 , 100 , 101 , 102 , 103
Accountability to customers 103 , 104 , 105 , 106 , 107
5 Our customers 109 , 110 , 111 , 112
Listening to customers 112 , 113 , 114 , 115
Providing prompt and efficient service 115 , 116 , 117 , 118 , 119
Providing an integrated service that yields positive outcomes 119 , 120 , 121 , 122 , 123 , 124 , 125 , 126 , 127 , 128 , 129 , 130 , 131
Providing a choice of easy ways to access our services 131 , 132 , 133 , 134 , 135 , 136 , 137 , 138 , 139 , 140 , 141
6 Our community and business relationships 143 , 144 , 145 , 146 , 147 , 148
Listening to community and business 148 , 149 , 150 , 151 , 152 , 153 , 154 , 155 , 156 , 157 , 158
Supporting the community during times of crisis 158 , 159 , 160 , 161 , 162 , 163
Strengthening our service delivery relationships with local community organisations 164 , 165 , 166 , 167 , 168 , 169 , 170 , 171
Building a better understanding of the business sector and their relationship with Centrelink 171 , 172
Delivering assistance to industry and business 173 , 174 , 175
7 Our people 177 , 178 , 179
Establishing a skilled and knowledgeable workforce 180 , 181 , 182 , 183 , 184 , 185 , 186 , 187 , 188 , 189
Establishing a staff culture that is courteous, respectful and accountable 190 , 191 , 192 , 193 , 194 , 195 , 196 , 197 , 198 , 199 , 200 , 201 , 202
Establishing a rewarding and safe working environment 202 , 203 , 204 , 205 , 206 , 207
Establishing stronger leadership and succession planning at all levels 208
8 Our efficiency and effectiveness Giving the Government confidence in its investment Ensuring cost-efficient business processes 209 , 210 , 211 , 212
Providing information & technology solutions that improve the effectiveness of our service delivery 213 , 214 , 215 , 216 , 217 , 218 , 219 , 220
Ensuring the continuity of our services 220 , 221 , 222 , 223 , 224 , 225
9 Giving the Government transparency in costs 227 , 228 , 229 , 230 , 231 , 232 , 233 , 234 , 235 , 236 , 237 , 238 , 239 , 240 , 241 , 242 , 243
Commonwealth Services Delivery Agency 2002-03 Annual Financial Statements 245 , 246 , 247 , 248 , 249 , 250 , 251 , 252 , 253 , 254 , 255 , 256 , 257 , 258 , 259 , 260 , 261 , 262 , 263 , 264 , 265 , 266 , 267 , 268 , 269 , 270 , 271 , 272 , 273 , 274 , 275 , 276 , 277 , 278
APPENDICES Appendices Appendix 2A 279 , 280 , 281 , 282 , 283
Appendix 2B FIGURE 14: MAJOR SPEECHES BY CENTRELINK EXECUTIVE 284 , 285
Appendix 2C FIGURE 15: COMMONWEALTH LEGISLATION AFFECTING CENTRELINK 286 , 287
Appendix 2D TABLE 57: CENTRELINK'S ORGANISATIONAL CHART—LIST OF POSITIONS 288 , 289 , 290
Appendix 5A TABLE 58: CUSTOMER CHARTER PERFORMANCE FOR THE CUSTOMER SERVICE CENTRE NETWORK 291 , 292
APPENDIX 7A OUR PEOPLE—ALL CENTRELINK STAFF 293 , 294 , 295 , 296 , 297 , 298 , 299 , 300 , 301 , 302
APPENDIX 7B EQUITY AND DIVERSITY 303 , 304 , 305
APPENDIX 7C SENIOR EXECUTIVE SERVICE OVERVIEW 306
APPENDIX 7D SALARY OVERVIEW 307
APPENDIX 7E AUSTRALIAN WORKPLACE AGREEMENTS (AWAs) 308 , 309
Index 311 , 312 , 313 , 314 , 315 , 316 , 317 , 318 , 319 , 320 , 321 , 322 , 323 , 324 , 325 , 326 , 328

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http://nla.gov.au/nla.obj-964879300

APA citation

Australia. Centrelink. (1998). Annual report Retrieved July 21, 2024, from http://nla.gov.au/nla.obj-964879300

MLA citation

Australia. Centrelink. Annual report Canberra: Centrelink, 1998. Web. 21 July 2024 <http://nla.gov.au/nla.obj-964879300>

Harvard/Australian citation

Australia. Centrelink. 1998, Annual report Centrelink, Canberra viewed 21 July 2024 http://nla.gov.au/nla.obj-964879300

Wikipedia citation

{{Citation
  | author1=Australia. Centrelink.
  | title=Annual report
  | year=1998
  | section=v. ; 28 cm.
  | issn=1441-4392
  | series=Parliamentary paper (Australia. Parliament)
  | issue=2002/2003, PP no. 237 of 2003
  | location=Canberra
  | publisher=Centrelink
  | url=http://nla.gov.au/nla.obj-964879300
  | id=nla.obj-964879300
  | access-date=21 July 2024
  | via=Trove
}}

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