How can we help? 

Not sure where to start your research? Stuck somewhere along the way? Ask a Librarian. Our librarians are here to provide suggestions, research tips, resources and strategies to all Australians, as well as anyone looking for information relating to Australia or the Library's collections. If we can't help we will recommend someone who can. 

To help us find the most relevant answer to your enquiry, please provide as much accurate and concise information as possible. To ensure we can assist everyone asking for our help, we may limit the number of responses we provide to repeat enquiries. We are not able to give advice on legal, financial or health matters and we can't provide answers to assignments and quizzes. 

More information is available in our Information and Research Policy.

Before asking your question, feel free to browse our FAQs to see if there's an answer that fits what you're wanting to know. 

Online

Fill in our enquiry form with as much information as you can provide about your question to help us find the answer you need. We can spend up to an hour for online enquiries. Most are answered within a week, however complex enquiries or those that need to be referred to specialist areas may take longer.   

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Already made an enquiry? Check the status online.

Phone

From Thursday 14 November, the Library is implementing a new phone system. While we don't anticipate issues or outages, please bear with us if you do encounter delays. Thank you for your understanding.

For short enquiries up to 10 minutes feel free to call us during opening hours on +61 (02) 6262 1266. If your question can't be answered in this time, we suggest filling in our enquiry form. 

Visit

Speak to a librarian in one of our reading rooms.

Or if you have an in-depth research project, consider our Book a Librarian service and make an appointment for professional guidance about your research.

Mail

Address postal enquiries to: 

Reader Services

National Library of Australia

Canberra ACT 2600

Australia

The National Library of Australia acknowledges Australia’s First Nations Peoples – the First Australians – as the Traditional Owners and Custodians of this land and gives respect to the Elders – past and present – and through them to all Australian Aboriginal and Torres Strait Islander people.

Cultural Notification

Australian Aboriginal and Torres Strait Islander people are advised that this website contains a range of material which may be considered culturally sensitive including the records of people who have passed away.

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